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- Tasks: Conduct night audits, assist guests, and ensure smooth hotel operations overnight.
- Company: Join the vibrant team at Novotel London Blackfriars.
- Benefits: Competitive hourly rate, pension scheme, and complimentary hotel stays.
- Why this job: Be the face of hospitality at night and make a real difference.
- Qualifications: Customer service skills and ability to work independently.
- Other info: Opportunities for training, development, and international growth.
The predicted salary is between 13 - 16 £ per hour.
About the role
At Novotel London Blackfriars, you will be reporting to the Front Office Manager and working under the direction of the Night Manager during overnight operations. The Night Auditor is an integral part of the Front Office team. As the hotel’s representative overnight, you will act on behalf of senior management, balancing guest expectations, colleague needs, and commercial outcomes while ensuring a smooth and efficient night operation. Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the integrity of the hotel’s financial and operational reporting.
Key responsibilities include:
- Conducting end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial records.
- Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments, and guest information.
- Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review.
- Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management.
- Assisting guests during overnight hours, responding to enquiries, handling reservations, and supporting late-night arrivals and early departures.
- Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes.
- Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as required.
- Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently.
About you
- Previous experience using a Property Management System (Opera Cloud desirable, but not essential).
- Exceptional customer service skills, communication and time management skills.
- A friendly and warm personality with immaculate grooming and presentation.
- Ability to work unsupervised.
- A willingness to use initiative and strong problem-solving skills.
- Possess a proactive and resourceful approach with high level of accuracy and attention to detail.
Additional Information
- Hourly rate: £*****/h
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T C)
- Training Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Diversity Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Information on the processing of personal data
When you submit an application to Essendi UK Hotels 1 Limited, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) ********) and the Data Protection Act ****). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Night Auditor in England employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings at places like Novotel London Blackfriars that aren't advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and night operations. We all know that confidence is key, so rehearse your answers and showcase your organisational skills!
✨Tip Number 3
Dress to impress! Even if it's a night shift, looking sharp shows you take the role seriously. Plus, it gives off a great first impression when you walk into that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Night Auditor in England
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational and communication skills in your application. We want to see how you can balance guest expectations and operational needs, so give us examples of when you've done this before!
Be Detail-Oriented: Since accuracy is key for the Night Auditor role, pay close attention to detail in your written application. Double-check for any typos or errors, as this reflects your ability to maintain financial integrity.
Keep It Friendly: Your personality matters! Use a warm and friendly tone in your application to show us that you’re the kind of person who can provide exceptional customer service, even during those late-night shifts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NOVOTEL
✨Know Your Numbers
As a Night Auditor, you'll be handling financial audits and reports. Brush up on your numerical skills and be prepared to discuss how you would ensure accuracy in financial records. Mention any experience you have with Property Management Systems, especially Opera Cloud, as it could give you an edge.
✨Show Off Your Customer Service Skills
This role requires exceptional customer service, so think of examples where you've gone above and beyond for guests or clients. Be ready to share specific situations where you resolved issues or enhanced someone's experience, especially during late hours.
✨Demonstrate Independence and Initiative
Since you'll be working unsupervised, it's crucial to convey your ability to take initiative. Prepare to discuss times when you've successfully managed tasks independently, highlighting your problem-solving skills and attention to detail.
✨Be Ready for Situational Questions
Expect questions about how you'd handle various scenarios, such as guest complaints or emergencies. Think through potential situations you might face overnight and how you would respond, showcasing your proactive approach and resourcefulness.
