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- Tasks: Welcome guests and ensure their stay is unforgettable with top-notch service.
- Company: Join the Accor family, a global leader in hospitality.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be part of a vibrant team and make a real difference in guest experiences.
- Qualifications: Customer service skills and fluency in English are essential.
- Other info: Explore limitless career opportunities across 100+ countries.
The predicted salary is between 988 - 1219 £ per month.
As our next Front Office Team Member, you will:
- Take care of guests from their arrival through to their departure.
- Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
- Handle any guest complaints and/or remarks; provides a response as soon as possible.
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
- Inform guests about the formalities, any special conditions relating to their stay and the services available.
- Handle phone calls.
- Apply the procedures of internal audit.
- Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team.
- Ensure that all guest documentation is up-to-date and available.
- Make the update of the information.
- Handle reservations.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Qualifications:
- Prior experience working with Opera or a related system is preferable.
- Fluency in English.
- Customer Service.
- Right to work in the UK (MUST HAVE).
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing... By working at the Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Member in England employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accor and the Novotel London Excel. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your personality! The hospitality industry thrives on personal connections, so don’t be afraid to let your unique self shine through. Share stories that highlight your skills and experiences in guest relations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and perks we offer at Accor.
We think you need these skills to ace Front Office Team Member in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your customer service experience and any relevant skills, especially if you've worked with systems like Opera before.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Novotel London Excel.
How to prepare for a job interview at NOVOTEL
✨Know Your Guest Services
Familiarise yourself with the services offered at the hotel, especially those mentioned in the job description. Be ready to discuss how you would enhance guest satisfaction and handle complaints effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for guests, as this will resonate well with the interviewers.
✨Understand the Role of Technology
Since prior experience with Opera or similar systems is preferred, brush up on your knowledge of these tools. If you have experience, be prepared to discuss how you've used technology to improve guest interactions or streamline operations.
✨Emphasise Teamwork and Communication
As a Front Office Team Member, you'll need to collaborate with various departments. Think of examples that demonstrate your ability to communicate effectively and work as part of a team, ensuring smooth operations and guest satisfaction.
