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- Tasks: Manage front office operations and ensure exceptional guest experiences.
- Company: Join a leading hotel brand focused on guest satisfaction and team collaboration.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be the face of the hotel and create memorable moments for guests.
- Qualifications: Strong leadership skills and experience in hospitality management.
- Other info: Opportunity to work in a vibrant team and develop your career in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of role: The Front Office Manager is responsible for the management and execution of the Reception, Night Porter/Auditor of the hotel and ensuring the hotel maximises all sales/revenue opportunities. It is imperative that the department runs in accordance with Fairview Hotels procedures for reception, nights and reservations and observes current policies and procedures.
You will ensure guests are served in a friendly and efficient manner, ensuring that the guest receives a memorable welcome and farewell at the hotel. You will deal with guest's requests in a timely and professional manner, finding operational solutions to all guest challenges ensuring that the hotel's reputation is intact and that company values are adhered to and guest problems are resolved to their satisfaction. Taking care of all guest services requests pre-arrival, post-arrival and post-departure during their stay. You will work in line with company standards and ensure the reception desk and front lobby area is manned and all guests are given priority and attention at all times.
Key Responsibilities:
- Running of front of house process on a day to day/shift to shift basis
- Management of the reception team, ensuring all company policies and procedures are adhered to at all times
- Ensuring the department is correctly staffed within budgetary limits
- Responsible for the daily banking
- Responsible for the change orders
- Responsible for the contents of the safe with a correct handover being adhered to
- Ensuring all reservations are entered to company standard and followed up
- Ensuring the reception team is briefed on offers and promotions throughout the hotel
- Training of reception team
- Ensuring the hotel maximises sales and revenue at every opportunity
- Liaising with all departments and briefing the hotel management on a daily basis
- To assist the Hotel Manager by taking responsibility for the department and operating within budgetary demands for both revenue and wage constraints
- To attend any HOD meeting
- To undertake any other projects as discussed and set by General Manager.
Key Responsibilities for the Front of House Department:
- To ensure all guests are received at the reception desk in accordance with Company Policies and Company Standard Policy.
- Ensure that all guest registration forms are completed in full to comply with the Prevention of Terrorism Act.
- Handle guest queries and complaints and take appropriate action to ensure total guest satisfaction is achieved.
- Communicate any problems to The General Manager.
- Ensure all bills are accurate with full back up so there is no delay in guest.
Front Office Manager in England employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on a Front Office Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories about how you've turned a guest's frown upside down or how you’ve maximised sales opportunities in previous roles.
✨Tip Number 3
Research the hotel! Before any interview, make sure you know the ins and outs of the hotel you're applying to. Understand their values, recent news, and what makes them stand out. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for Front Office Manager positions. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to land your dream job!
We think you need these skills to ace Front Office Manager in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role. Highlight your relevant experience in managing teams and guest services, and don’t forget to mention how you align with our company values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NOVOTEL
✨Know the Hotel Inside Out
Before your interview, make sure you research Fairview Hotels thoroughly. Understand their values, services, and any recent news or promotions. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Office Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest complaints or improved guest satisfaction. Be ready to discuss how you would ensure every guest feels welcomed and valued.
✨Demonstrate Leadership Abilities
You'll be managing a team, so it's important to highlight your leadership skills. Think of specific instances where you've trained or motivated a team, resolved conflicts, or improved team performance. This will show that you're capable of leading the reception team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a busy shift. Practice your responses to these scenarios, focusing on how you would maintain company standards while ensuring guest satisfaction. This will demonstrate your problem-solving skills and ability to think on your feet.
