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- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join a global hospitality leader known for its inclusive culture.
- Benefits: Enjoy discounts worldwide, learning opportunities, and career growth.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: Friendly attitude, problem-solving skills, and a passion for service.
- Other info: Make a difference through community activities and embrace diversity.
The predicted salary is between 950 - 1167 £ per month.
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio).
Provides a high standard of service both in terms of welcome and waiter service.
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
Ensure accuracy by repeating order(s) to the guests.
Take orders and send them to kitchen staff through the POS system.
Deliver orders promptly to the kitchen production area.
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section and station.
When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
Any other reasonable request as required by your Supervisor or Hotel Management.
Provide efficient, friendly and professional service to all guests, making all guests experience positive.
Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
Actively sell and promote hotel facilities and services.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world.
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
F&B Team Member in England employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the restaurant or hotel. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your service skills! Whether it's taking orders or delivering food, make sure you can demonstrate your ability to provide top-notch service. Role-play with a friend or family member to get comfortable with the flow of service.
✨Tip Number 3
Be ready to sell! Brush up on your suggestive selling techniques. Know the menu inside out and be prepared to recommend dishes or drinks that pair well together. This shows you're not just there to serve but to enhance the guest experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and gives you a better chance to stand out from the crowd. Plus, who doesn’t love a direct connection?
We think you need these skills to ace F&B Team Member in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application to the F&B Team Member role. Highlight any relevant experience you have in customer service or food and beverage, and don’t forget to mention your knowledge of suggestive selling!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NOVOTEL
✨Know the F&B Concept
Before your interview, make sure you understand the F&B concept of the company. Familiarise yourself with their menu, service style, and any unique offerings. This knowledge will help you demonstrate your enthusiasm and ability to provide excellent service.
✨Practice Your Order Taking Skills
Since order taking is a key part of the role, practice how you would take orders accurately. You could even role-play with a friend or family member. Being able to repeat orders back to guests confidently will show that you’re detail-oriented and committed to providing great service.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved guest issues. During the interview, share these stories to highlight your positive problem-solving approach. This will demonstrate your ability to handle challenges gracefully.
✨Emphasise Teamwork and Cleanliness
The role requires working closely with others and maintaining a clean environment. Be ready to discuss how you’ve collaborated with team members in the past and your commitment to hygiene standards. This shows that you’re not just focused on your section but also care about the overall guest experience.
