At a Glance
- Tasks: Welcome guests and ensure their comfort during the night shift.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Gain valuable experience in hospitality with opportunities for growth.
- Other info: Diverse and inclusive workplace with a focus on personal development.
- Why this job: Make memorable moments for guests while developing your skills.
- Qualifications: Customer service experience and fluency in English preferred.
The predicted salary is between 18900 - 23100 £ per year.
As our next Night Receptionist, you will be the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will assist in the general running of the hotel at night and support other departments to set up for the next day.
You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services. Your responsibilities will include:
- Undertaking night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
- Ensuring a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Documenting accurately all internal and guest messages.
- Using every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attending to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud is valued.
- Fluency in English.
- Customer Service experience.
To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people. Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you!
By working at the Novotel Edinburgh Centre, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Night Team Member in Edinburgh employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
