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- Tasks: Coordinate and manage events, ensuring smooth operations and excellent client relationships.
- Company: Dynamic hotel with a focus on exceptional guest experiences.
- Benefits: Discounted hotel stays worldwide and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced hospitality industry.
- Why this job: Join a vibrant team and enhance your sales and organisational skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 ÂŁ per year.
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. Manage group and conference payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence.
Performs all reservations duties including making and entering reservations as required (e-mail, phone). Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Additional Information: Discounted hotel stays across the world with ALL Heartist Card.
Reservations & Sales Coordinator in Bristol employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Sales Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll bump into someone from your dream company. Have a quick, engaging introduction ready that highlights your skills and enthusiasm for the Reservations & Sales Coordinator role.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that job!
We think you need these skills to ace Reservations & Sales Coordinator in Bristol
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any experience you have in sales or customer service. We want to see how you can actively sell our hotel’s promotions and facilities, so don’t hold back on showcasing your skills!
Be Professional and Friendly: Since the role involves a lot of communication with clients, it’s crucial to convey a professional yet friendly tone in your application. We’re looking for someone who can represent our hotel positively, so let your personality shine through!
Attention to Detail is Key: Given the nature of the job, we need someone who can manage reservations and correspondence accurately. Make sure your application is free from typos and clearly organised to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NOVOTEL
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations & Sales Coordinator inside out. Familiarise yourself with the hotel’s services, special promotions, and how they handle group bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer enquiries or resolved issues. Highlight your ability to maintain a friendly and professional impression, even under pressure.
✨Be a Sales Star
The job requires a bit of a salesperson attitude, so come ready to discuss how you can actively sell the hotel’s offerings. Prepare some ideas on how you would promote special promotions or facilities during your interactions with clients. This shows initiative and a proactive approach.
✨Organisational Wizardry
This role demands excellent organisational skills, so be ready to talk about how you manage tasks and keep track of details. Share specific examples of how you've maintained filing systems or managed multiple bookings efficiently. This will reassure them that you can handle the responsibilities of the job.