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- Tasks: Manage front desk duties and conduct nightly financial audits.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Enjoy free parking, meals on duty, and bonus breaks after probation.
- Other info: Opportunities for growth in a supportive and dynamic environment.
- Why this job: Be part of a team that creates memorable experiences for guests every night.
- Qualifications: Previous hotel experience is a plus, but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs.
- Provide outstanding guest services by addressing inquiries and resolving issues promptly.
- Maintain a clean and organised front desk area, along with hotel public space.
- Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
- Assist with any administrative tasks as required during the night shift.
- Public area cleaning and ensure car park is clean and tidy.
- Setting up our small meeting rooms and ensure cleaned overnight.
- Floor walks to maintain safety and security throughout the night.
Qualifications
Previous hotel experience is helpful, but not essential.
Additional Information
Fairview Hotels can offer the following benefits:
- Free parking
- Uniform
- Meals whilst on duty
- Two Bonus breaks each year following the successful passing of a 6 month probation period.
You must be able to provide right to work in the UK.
Night Auditor in Bilston employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in Bilston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're eyeing a specific hotel, pop in and ask to speak with the manager. A friendly face can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and financial management. We want you to shine, so think about how your skills can contribute to creating that positive atmosphere!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Night Auditor in Bilston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in customer service or hotel operations. We love seeing how your skills align with the Night Auditor role, so be specific about your past roles and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your enthusiasm for the position and mention any unique qualities that make you stand out. Remember, we’re looking for Heartists® who are passionate about hospitality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at NOVOTEL
✨Know Your Night Audit Basics
Familiarise yourself with the key responsibilities of a Night Auditor, such as financial reconciliations and front desk operations. Brush up on common hotel management software and financial reporting practices to show you’re ready to hit the ground running.
✨Showcase Your Guest Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Think about specific situations where you resolved issues or went above and beyond for guests, as this will highlight your ability to create a welcoming atmosphere.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to discuss how you ensure precision in your work. You might want to mention any systems or methods you use to double-check your tasks, especially when it comes to financial transactions.
✨Embrace the Heartist® Philosophy
Research the concept of being a Heartist® and think about how you can embody this in your role. Be prepared to share how you can contribute to creating a positive impact for guests and colleagues, aligning with the hotel's vision of responsible hospitality.