At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a busy hotel environment.
- Company: Join Novotel Wolverhampton, part of the renowned Accor network with over 5,500 hotels worldwide.
- Benefits: Enjoy free parking, meals on duty, and bonus breaks after probation.
- Other info: Flexible shifts with opportunities for growth and development in a vibrant team.
- Why this job: Be a Heartist® and make a positive impact on guests and the planet.
- Qualifications: Proven hospitality experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
The Novotel Wolverhampton is part of Fairview Hotels portfolio of 16 hotels. We are a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
You must have a proven track record within a similar environment and be used to a busy hotel environment ensuring the highest levels of cleanliness, standards and service at all times throughout.
Fairview Hotels can offer the following benefits:
- Free parking
- Uniform
- Meals whilst on duty
- Two bonus breaks each year following the successful passing of a 6 month probation period
We are looking for an experienced Front Office Manager who can shine within a dynamic management team. Managing a team of Supervisors, Receptionists and Night Auditor/Porters, this is not a first time role. A leader who can inspire and train the team to Novotel standards and exceed guest expectations. You will be required to work flexible shifts with some weekend cover on a 40 hour contract.
Strong leadership, organizational, and multitasking skills are essential, along with excellent verbal and written communication abilities.
Qualifications: Hospitality experience essential.
Additional Information: You must be eligible and be able to prove your eligibility to work within the UK.
Front Office Manager in Bilston employer: NOVOTEL
At Novotel Wolverhampton, part of the Fairview Hotels portfolio, we pride ourselves on fostering a vibrant work culture that values every team member's contribution. With a commitment to employee development and a focus on responsible hospitality, we offer competitive benefits including free parking, meals during shifts, and bonus breaks, all within a modern hotel environment located in the heart of Wolverhampton. Join us to not only advance your career but also to make a meaningful impact on our guests and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Bilston
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Fairview Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about making that memorable impact!
✨Tip Number 3
Research is key! Familiarise yourself with Novotel's values and their approach to responsible hospitality. This will not only help you in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Front Office Manager in Bilston
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to creating memorable guest experiences, as this aligns perfectly with our vision of responsible hospitality.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant skills and experiences that match the job description, especially your leadership and multitasking abilities, to show us you’re the right fit for our dynamic team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details directly and can process your application smoothly. Plus, it shows us you’re keen on joining our team at Novotel Wolverhampton!
How to prepare for a job interview at NOVOTEL
✨Know Your Stuff
Before the interview, make sure you’re familiar with Novotel's values and the Fairview Hotels portfolio. Research their approach to hospitality and think about how your experience aligns with their vision of responsible hospitality. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you inspire and train your team to exceed guest expectations.
✨Practice Your Communication
Excellent verbal and written communication skills are crucial for this role. Consider practising common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently, as this will reflect your ability to communicate effectively with both guests and your team.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the high standards of Novotel. A polished appearance not only boosts your confidence but also shows that you take the opportunity seriously and understand the importance of presentation in the industry.
