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- Tasks: Lead a team to ensure guest rooms are clean and comfortable, creating memorable experiences.
- Company: Join Novotel York Centre, part of Accor, a global leader in hospitality with 5,600 hotels worldwide.
- Benefits: Enjoy training, discounts at hotels, complimentary stays, meals on duty, and a supportive work environment.
- Why this job: Be part of a caring team that values your growth and offers meaningful work in hospitality.
- Qualifications: Warm personality, previous housekeeping experience preferred, and excellent organisational skills.
- Other info: Diversity and inclusion are celebrated; we welcome all applicants and support individual needs.
The predicted salary is between 24000 - 36000 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. To us, it's as important that you enjoy your time at the hotel as much as our guests. Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
As Housekeeping Supervisor, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What you will be doing:
- Assist the Housekeeping Manager in the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness.
- Deliver daily briefings with the Room Attendant team, highlighting VIPs and setting daily initiatives.
- Enhance your attention to detail, to help drive cleanliness and presentation results.
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
- Inspect guest rooms, with a focus on providing unique and magic moments for our guests.
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work.
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs.
- Learn about the management day-to-day, honing skills such as payroll, ordering and administration tasks.
- Be part of a housekeeping team that will nurture, support and guide you, allowing for your professional growth with the department and the hotel.
- Other duties as assigned.
Qualifications:
- Warm and caring personality; previous housekeeping experience is an asset.
- Ability to anticipate and focus attention on guest needs, being professional and welcoming.
- Excellent organizational skills and time management.
Benefits:
- Training and development programs.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and Hotels partners (Europcar, Merlin Entertainment etc.).
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives!
Houskeeping Supervisor employer: Novotel York
Contact Detail:
Novotel York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Houskeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific values and mission of Novotel and Accor. Understanding their commitment to creating memorable experiences for guests will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in housekeeping or hospitality roles, especially if you've led a team before. Be ready to discuss how you managed staff, maintained high standards, and contributed to guest satisfaction in those positions.
✨Tip Number 3
Prepare examples of how you've handled challenges in a housekeeping environment. Whether it's dealing with difficult guests or managing time effectively, showcasing your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for hospitality by discussing how you can create unique and memorable moments for guests. Think of specific ideas or initiatives you could implement as a Housekeeping Supervisor to enhance the guest experience.
We think you need these skills to ace Houskeeping Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housekeeping Supervisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous housekeeping experience or roles where you demonstrated leadership and organisational skills. Use specific examples to showcase how you've contributed to maintaining high standards of cleanliness.
Showcase Your Personality: The company values a warm and caring personality. Make sure to convey your passion for hospitality and your ability to connect with guests in your application. Share anecdotes that reflect your commitment to creating memorable experiences.
Tailor Your Application: Customise your CV and cover letter to align with the company's mission and values. Mention how you can contribute to their goal of providing unique and magical moments for guests, and express your enthusiasm for being part of their team.
How to prepare for a job interview at Novotel York
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Highlight Attention to Detail
The role requires a keen eye for cleanliness and presentation. Prepare to discuss how you ensure high standards in housekeeping and any systems you use to maintain quality control.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you've turned a negative experience into a positive one, showcasing your ability to anticipate and meet guest needs.
