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For Companies At a Glance
- Tasks: Manage group bookings and ensure smooth communication with guests and departments.
- Company: Join Novotel York Centre, part of Accor, a global leader in hospitality.
- Benefits: Enjoy training programs, discounts at hotels, complimentary stays, and meals on duty.
- Why this job: Be part of a passionate team creating memorable experiences for guests while growing your career.
- Qualifications: Clear communication skills and organizational abilities; previous experience is a plus but not required.
- Other info: Embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart , ?
Join us and become a Heartist .
Job Description
Duties
- Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
- Maintains control of Guest History and implement policy and procedures.
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
- Clear communication with all staff in relation to all group related topics.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promotes and maintains good public relations with PCOs, travel agents, airline companies and commercial organizations and solicits business for the hotel.
- Promotes positive working environment by developing positive team spirit.
- Setup of confidential contracts and agreements
- Other duties as requested.
Qualifications
- Clear oral/written communication
- Exemplary time management and organizational skills
- Problem solving abilities
- Previous experience in a similar role is preferable not necessary.
Additional Information
Benefits:
Great talent deserves great rewards so here's just some of what we are able to offer:
– Training and development programs
– Discount card to be used in Accor hotels worldwide
– Complimentary stays in UK hotels (Bonus Breaks – subject to T&C)
– Meals on duty
– Uniforms
– Employee Advisory Service
– Discounts in shops and Hotels partners (Europcar, Merlin Entertainment etc. )
Why Accor? Unleash Your Potential!
Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.
Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here:Explore Opportunities
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
AMRT1_UKCT
Groups Reservations Coordinator employer: Novotel York
Contact Detail:
Novotel York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservations Coordinator
✨Tip Number 1
Familiarize yourself with the specific duties of a Groups Reservations Coordinator. Understanding the nuances of managing group bookings, handling inquiries, and preparing group information sheets will give you an edge during the interview.
✨Tip Number 2
Showcase your communication skills! Since clear oral and written communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the position.
✨Tip Number 3
Highlight any experience you have with time management and organization. Being able to juggle multiple group bookings and maintain precise filing systems is key, so think of examples from your past that demonstrate these skills.
✨Tip Number 4
Research Accor's values and mission. Understanding their commitment to responsible hospitality and creating memorable experiences will help you align your answers with their culture during the interview process.
We think you need these skills to ace Groups Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Groups Reservations Coordinator. Highlight your relevant skills and experiences that align with the job description.
Tailor Your CV: Customize your CV to reflect the qualifications mentioned in the job description. Emphasize your organizational skills, communication abilities, and any previous experience in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage group bookings.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Novotel York
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share personal experiences that highlight your commitment to creating memorable moments for guests, as this aligns with the company's mission.
✨Demonstrate Strong Communication Skills
Since the role involves handling group bookings and guest inquiries, be prepared to showcase your clear oral and written communication skills. Practice articulating your thoughts clearly and concisely, as effective communication is key in this position.
✨Highlight Organizational Abilities
Discuss your time management and organizational skills, especially in relation to managing multiple group bookings. Provide examples of how you've successfully handled similar tasks in the past, emphasizing your ability to stay organized under pressure.
✨Prepare for Problem-Solving Scenarios
Anticipate questions related to problem-solving, as the role requires addressing guest complaints and managing reservations efficiently. Think of specific situations where you resolved issues effectively and be ready to share those stories.
