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- Tasks: Lead the reservations team and ensure exceptional guest experiences.
- Company: Join Accor, a global leader in responsible hospitality with 45 brands and 5,600 hotels.
- Benefits: Enjoy full training, employee discounts, and opportunities for career growth worldwide.
- Why this job: Be part of a caring team that values innovation and meaningful guest interactions.
- Qualifications: Previous experience in a similar role and knowledge of Opera systems preferred.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Join us at Accor, where life pulses with passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart , ?
Join us and become a Heartist .
Job Description
Reservations Supervisor
You are the beginning of an exceptional guest experience. As a Reservations supervisor, you will be the first experience of our hotel and brand. Guiding guests in the booking processes and day to day guest relations. As the supervisor you will be the lead member of the team so a good knowledge of reservations and opera systems is preferred.
Your role will include but is not limited to
- making/amending bookings.
- managing of group bookings (quotes, contracts, payments and more)
- liaising with new potential guests/groups/companies.
- liaising with the other departments within the hotel.
- managing the day to day needs of the department alongside the FOM.
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional, friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests, enter rooming lists, and update accurate information in the system.
Qualifications
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
AMRT1_UKCT
Full time Reservation supervisor employer: Novotel York
Contact Detail:
Novotel York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full time Reservation supervisor
✨Tip Number 1
Familiarize yourself with the Opera reservation system, as it's a key requirement for this role. Consider taking an online course or watching tutorial videos to boost your confidence and proficiency.
✨Tip Number 2
Practice your communication skills, especially in handling calls and emails. Role-playing scenarios with friends can help you become more comfortable and effective in guest interactions.
✨Tip Number 3
Research Accor's various brands and their unique offerings. This knowledge will not only impress during interviews but also help you understand how to better assist guests with their specific needs.
✨Tip Number 4
Network with current or former employees of Accor on platforms like LinkedIn. They can provide valuable insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Full time Reservation supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Supervisor position at Accor. Understand the key responsibilities and required skills, such as knowledge of Opera systems and experience in a similar role.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your previous roles in hospitality, customer service, and any experience with reservations systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your problem-solving abilities and interpersonal skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novotel York
✨Show Your Passion for Hospitality
Since Accor emphasizes the importance of passion in hospitality, make sure to express your enthusiasm for creating memorable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Your Knowledge of Reservations Systems
As a Reservations Supervisor, familiarity with Opera systems is crucial. Be prepared to discuss your experience with reservation software and how you've used it to enhance efficiency and guest service in previous positions.
✨Highlight Your Interpersonal Skills
Strong interpersonal skills are essential for this role. Prepare to discuss situations where you successfully managed guest relations or resolved conflicts, showcasing your ability to communicate effectively and maintain a positive atmosphere.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you had to handle difficult bookings or manage group reservations, and explain your thought process and the outcomes.
