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- Tasks: Assist in managing housekeeping operations and ensure guest satisfaction.
- Company: Join Novotel York Centre, where we create memorable moments for our guests.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a team that values connection and creates unforgettable experiences.
- Qualifications: No prior experience required; just bring your passion for hospitality!
- Other info: Flexible hours available to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart , ?
Join us and become a Heartist .
Job Description
Team Management
- Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
- Organises the welcome and integration of new employees
- Prepares the work schedule, taking everyone's skills into account
- Prepares the team's training plan and tracks implementation
- Trains the team on the floor process as defined by the hotel
- Ensures that documentation and information in hotel rooms is well presented and up-to-date
- Analyses guest comments and implements any necessary corrective actions
- Familiar with the services provided at the hotel and informs guests
Professional Techniques / Production
- Signals any technical faults and follows up repair work
- Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
- Ensures that rooms look attractive
- Checks that equipment is in good working order, informing the Housekeeper of any anomalies
- Ensures that guest documentation in the rooms is complete and up-to-date
- Applies the procedure for handling lost property
- Respects guidelines on the use of cleaning products
- Handles hotel equipment, complimentary welcome gifts and room linen with due care
- Is responsible for cleaning and restocking the trolley every day
Additional Information
Benefits:
Great talent deserves great rewards so here's just some of what we are able to offer:
– Training and development programs
– Discount card to be used in Accor hotels worldwide
– Complimentary stays in UK hotels (Bonus Breaks – subject to T&C)
– Meals on duty
– Uniforms
– Employee Advisory Service
– Discounts in shops and Hotels partners (Europcar, Merlin Entertainment etc. )
Why Accor? Unleash Your Potential!
Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.
Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here:Explore Opportunities
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
AMRT1_UKCT
Assistant Head Housekeeper employer: Novotel York
Contact Detail:
Novotel York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarize yourself with Novotel's mission and values. Understanding their focus on creating memorable moments for guests will help you align your answers during the interview with what they prioritize.
✨Tip Number 2
Highlight your experience in housekeeping and team management. Be ready to discuss specific examples of how you've led a team or improved service quality in previous roles.
✨Tip Number 3
Show your passion for hospitality. Share stories that demonstrate your commitment to guest satisfaction and how you go above and beyond to create a welcoming environment.
✨Tip Number 4
Prepare questions about the hotel’s operations and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Novotel York Centre's mission and values. Highlight how your personal values align with their goal of creating memorable moments for guests.
Tailor Your CV: Customize your CV to emphasize relevant experience in housekeeping and hospitality. Include specific examples of how you've contributed to guest satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to teamwork. Mention any leadership experience you have, as this role involves assisting the head housekeeper.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Novotel York
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Highlight Teamwork Skills
As an Assistant Head Housekeeper, you'll be working closely with a team. Discuss your experience in collaborating with others and how you contribute to a positive team environment.
✨Demonstrate Attention to Detail
In the hospitality industry, details matter. Be prepared to talk about how you ensure high standards of cleanliness and organization in your previous positions.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture and values. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
