Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office and Reservations departments, ensuring a top-notch guest experience.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be the face of Novotel London Waterloo in a fun, dynamic environment that values growth.
- Qualifications: Previous experience in a similar or leadership role is required.
- Other info: Fluency in English is essential; enjoy a one-night stay to understand guest perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Novotel London Waterloo with its 187 bedrooms, 6 meeting rooms, bar, restaurant and fitness & sauna, is finally opening again and is looking for its new Front Office Manager !
Are you an ambitious Assistant Front Office Manager or a Senior Front Office Team Leader and are you looking to work in a fun, stimulating and engaging environment?
Well, then drop your key cards because we would like to hear from you!
As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Front Office Manager, you…
Are the ‘face of Novotel London Waterloo ’, and will have autonomy over the day to day management of the Front office and Reservations departments in terms of rota’s, team recruitment and purchases whilst, together with the Operations Manager, you will address guest complaints and provide solutions; Making the link with the different departments of the hotel to ensure a wonderful guest experience.
With an open attitude, you will motivate and inspire the front office team to provide high quality services for your guests.
We would love you to be pro-active, curious, creative and have a great sense of humour. As a member of the hotel’s management team, you will participate to management meetings and carry out Duty Management shifts accordingly.
You enjoy learning yourself whilst developing and teaching the members of your team.
Accor values equal opportunity, we are a naturally diverse workforce and sustaining a powerful people’s culture. Our superpower? We put people at the heart of everything we do.
We offer working in a fantastic, very busy and successful hotel, a great wage package including yearly bonus objectives and enhanced annual leave after one years’ service.
Working for Novotel and Accor offers additional benefits such as free weekend stays, special discounts within Accor and optional private pension and health insurance.
If the above sets your daily reports on fire, then please get in touch!
We look forward to hearing from you!
A Little More Information
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Qualifications
Previous experience in a similar or leadership role mandatory.#J-18808-Ljbffr
Front Office Manager - Novotel London Waterloo employer: Novotel Wollongong Northbeach
Contact Detail:
Novotel Wollongong Northbeach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Novotel London Waterloo
✨Tip Number 1
Familiarize yourself with the Novotel brand and its values. Understanding their commitment to sustainability and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Accor or Novotel. They can provide valuable insights into the company culture and expectations, which can be beneficial in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your leadership skills and ability to handle guest complaints effectively. This is crucial for a Front Office Manager role.
✨Tip Number 4
Showcase your passion for hospitality and your proactive attitude. During any interactions, emphasize how you can contribute to creating a fun and engaging environment for both guests and staff.
We think you need these skills to ace Front Office Manager - Novotel London Waterloo
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Accor's values and commitment to sustainability and diversity. Reflect this understanding in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasize your previous experience in front office management or leadership roles. Use specific examples to demonstrate how you've successfully managed teams and improved guest experiences.
Showcase Your Personality: Accor is looking for someone who is pro-active, curious, and has a great sense of humor. Let your personality shine through in your cover letter and CV to make a memorable impression.
Tailor Your Application: Customize your CV and cover letter for the Front Office Manager position at Novotel London Waterloo. Address the specific responsibilities mentioned in the job description and explain how you can contribute to the team.
How to prepare for a job interview at Novotel Wollongong Northbeach
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how you strive to create memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired your team in previous roles, and be ready to discuss your approach to team management and conflict resolution.
✨Understand the Company Culture
Familiarize yourself with Accor's values and commitment to sustainability and diversity. Be prepared to discuss how you can contribute to these initiatives and align with the company's mission to put people at the heart of everything they do.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you've successfully resolved issues and be ready to explain your thought process and the outcomes.
