Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and inspire teams to enhance guest experiences.
- Company: Join Accor, a global leader in hospitality with over 5000 hotels worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values growth and inclusivity in hospitality.
- Qualifications: Experience in a similar role, strong leadership, and communication skills required.
- Other info: This is a maternity cover position with limitless career opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Novotel London West is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
We are looking for a Senior Duty Manager (Maternity Cover) who can inspire teams, elevate the guest experience, and ensure operational excellence across the board.
Responsibilities include:
- Lead by example and act as the go-to presence on the floor.
- Oversee daily operations, ensuring a secure, welcoming, and efficient environment for guests and teams alike.
- Liaise across departments to deliver seamless service and resolve any issues promptly.
- Drive commercial awareness, maximise revenue opportunities and uphold brand standards.
- Mentor and support Duty Managers and team members, fostering a collaborative and high-performance culture.
Qualifications:
- Previous experience as a Duty Manager or similar role in a 4-5 star environment.
- Confident leader with strong decision-making and communication skills.
- Commercially astute and customer-focused, with a proactive, solution-oriented mindset.
- Fluent in English (a second language is a plus).
- Must be legally eligible to work in the UK.
Additional Information:
- Free night stays in our UK hotels (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across more than 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Senior Duty Manager (Maternity Cover) employer: Novotel London West
Contact Detail:
Novotel London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Duty Manager (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the Novotel London West and its unique offerings. Understanding the hotel's operations, guest demographics, and service standards will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Accor or similar hospitality groups. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Senior Duty Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that highlight your leadership skills and ability to handle operational challenges. Being able to articulate how you've successfully managed teams and improved guest experiences will set you apart.
✨Tip Number 4
Stay updated on industry trends and best practices in hospitality management. Showing that you are proactive about learning and adapting to changes in the industry can demonstrate your commitment to excellence and innovation in the role.
We think you need these skills to ace Senior Duty Manager (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Duty Manager or in a similar role within a 4-5 star environment. Emphasise your leadership skills, decision-making abilities, and any commercial achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've inspired teams and improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, customer focus, and solution-oriented mindset. These are key attributes for the Senior Duty Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Novotel London West
✨Showcase Your Leadership Skills
As a Senior Duty Manager, you'll need to inspire your team. Be prepared to share examples of how you've successfully led teams in the past, highlighting your decision-making and communication skills.
✨Demonstrate Commercial Awareness
The role requires a strong focus on maximising revenue opportunities. Research the hotel’s current offerings and think about how you can contribute to driving commercial success during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've resolved guest issues or improved service delivery, and be ready to discuss these in detail.
✨Emphasise Your Customer Focus
Being customer-focused is key in hospitality. Prepare to talk about how you've gone above and beyond for guests in previous roles, and how you plan to elevate the guest experience at Novotel London West.
