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- Tasks: Lead the reception team to deliver outstanding guest service and manage queries effectively.
- Company: Join Novotel London West, a vibrant hotel with a focus on business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Opportunities for career progression within the Arora group await you!
- Why this job: Be part of a dynamic team and grow your career in a thriving environment.
- Qualifications: Strong organisational skills, excellent communication, and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Salary – Discussed at venue.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do...
- Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
- Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner.
- Ensure a thorough and proactive administration of the groups invoicing.
- Work closely with the Reception Manager and The Duty Manager to ensure that any recurring issues and problems faced by the guest are recorded in the DM Report.
- Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Rec when needed.
- Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel.
- Establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments.
- Be fully conversant with all facilities and services of the Novotel London West.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Supervisor in London employer: Novotel London West
Contact Detail:
Novotel London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Novotel or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the hotel and introduce yourself. A warm smile and a quick chat with the reception team can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, recent news, and what makes Novotel London West stand out. This will help you answer questions confidently and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your organisational skills, attention to detail, and any relevant hotel experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about providing excellent service and how your proactive attitude can contribute to our team at Novotel London West.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and professional. Use proper grammar and spelling to demonstrate your high standard of written English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any exciting opportunities with the Arora group!
How to prepare for a job interview at Novotel London West
✨Know Your Stuff
Before the interview, make sure you’re well-versed in everything about Novotel London West. Familiarise yourself with their services, room categories, and any recent news or promotions. This shows your genuine interest and helps you answer questions confidently.
✨Showcase Your Skills
Highlight your organisational skills and ability to multitask during the interview. Prepare examples from your past experiences where you successfully managed guest queries or complaints, as this is crucial for a Reception Supervisor role.
✨Be Personable
Since the job involves creating a good working relationship with guests and colleagues, practice being approachable and positive. Think of ways to demonstrate your excellent communication skills and how you can contribute to a supportive team environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a smart and professional manner. This not only reflects your understanding of the hospitality industry but also shows respect for the interview process.