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- Tasks: Welcome guests and ensure their stay is exceptional while managing check-ins and check-outs.
- Company: Join Accor, a global leader in hospitality with over 5000 hotels worldwide.
- Benefits: Enjoy discounted hotel rates, continuous learning, and support for your wellbeing.
- Why this job: Be part of a diverse team that values your personality and offers limitless growth opportunities.
- Qualifications: Previous experience as a night receptionist is preferred; strong communication skills are essential.
- Other info: Work nights and be the face of Novotel London West, creating memorable guest experiences.
The predicted salary is between 24000 - 36000 £ per year.
Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
We are excited to be looking for a Hotel Night Receptionist to join our team. We are looking for someone who is experienced in this field and above all, someone who enjoys being part of a team, working with our clients and is enthusiastic and passionate about what they do!
Responsibilities:- Will be the face of Novotel London West, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Previous experience as a Hotel Night Receptionist would be beneficial.
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation and interpersonal skills.
- Strong team player.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Able to work at night.
- Must be legally eligible to work in the UK.
As part of our team you can have discounted hotel rates all over the world in Accor Hotels, continuously learn and develop yourself with our Accor Academy, support your wellbeing in your professional and personal lives, grow your experience anywhere, explore limitless opportunities across more than 5000 hotels in over 100 countries, participate actively in initiatives to build a more inclusive and sustainable world, and many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Hotel Night Receptionist employer: Novotel London West
Contact Detail:
Novotel London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Receptionist
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding what makes Novotel unique will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. As a Hotel Night Receptionist, your ability to provide excellent service is crucial, so be ready to share examples of how you've gone above and beyond for guests in the past.
✨Tip Number 3
Network with current or former employees of Novotel or Accor. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience working in a team environment. Since teamwork is essential in hospitality, be ready to share how you've collaborated with others to enhance guest experiences or solve problems.
We think you need these skills to ace Hotel Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Hotel Night Receptionist. Emphasise your customer service skills, ability to work at night, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific experiences that demonstrate your communication skills and team spirit.
Highlight Language Skills: If you speak a second language, be sure to mention it in your application. This can set you apart from other candidates and is particularly valuable in a diverse environment like Novotel London West.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully handled guest issues or challenges in previous roles. This will demonstrate your strong interpersonal and problem-solving skills.
How to prepare for a job interview at Novotel London West
✨Show Your Enthusiasm
Make sure to express your passion for hospitality during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Teamwork Skills
Since the role requires being a strong team player, be prepared to discuss your experiences working in teams. Mention how you’ve collaborated with colleagues to enhance guest experiences or resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to share scenarios where you've successfully handled difficult situations or guest complaints. This will showcase your interpersonal skills and ability to lead by example, which are crucial for a Hotel Night Receptionist.
✨Know the Hotel and Its Offerings
Research Novotel London West and its facilities before the interview. Being knowledgeable about the hotel’s services and amenities will allow you to answer questions confidently and show your potential to promote these offerings to guests.
