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For Companies At a Glance
- Tasks: Engage with guests, ensuring their stay is memorable and enjoyable.
- Company: Join Accor, a global leader in hospitality with a vibrant hotel culture.
- Benefits: Enjoy flexible working hours, employee discounts, and career development opportunities.
- Other info: Work in a lively environment with diverse guests from around the world.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: No prior experience needed; just bring your passion for customer service!
The predicted salary is between 28800 - 43200 £ per year.
Salary – Discussed at venue.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
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Free meals on duty.
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Uniform offered and dry cleaned.
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Discounted employee friends & family rates at Arora Hotels.
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Food and beverage discounts.
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Christmas gifts and employee parties.
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Introduce a friend scheme.
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Cycle 2 work scheme.
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UK attraction discounts @ Merlin Entertainments.
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Taste card.
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Life assurance scheme.
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Wage stream.
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Employee assistance programme.
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Arora star employee recognition.
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Long service recognition award.
About us…
Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do…
Guest relations Executives in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
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Be present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
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Handle guest comments and complaints, ensures follow up
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Develop close relationships with guests to encourage loyalty
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Ensure guests receive a warm and friendly welcome
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Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
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Ensure that guests receive a warm and personal welcome from the team
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Organise the host-ables for optimum effectiveness
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Know the behaviours patterns of regular guests and issues instructions to the different teams within the department
More about you…
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us…
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Executive employer: Novotel London West
Contact Detail:
Novotel London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Novotel London West. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've excelled in guest relations or customer service. Having concrete examples ready will demonstrate your experience and suitability for the role.
✨Tip Number 4
Stay updated on industry trends in hospitality and guest relations. Showing that you're knowledgeable about current practices can impress interviewers and show your passion for the field.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Relations Executive position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in guest relations or similar roles. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Mention why you want to work at Novotel London West and how your skills align with their values and mission in the hospitality industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the guest relations field.
How to prepare for a job interview at Novotel London West
✨Know the Company
Before your interview, make sure to research Novotel London West and Accor. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Relations Executive, excellent communication is key. Prepare examples of how you've effectively communicated with guests or resolved conflicts in the past. This will demonstrate your ability to handle various situations professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you went above and beyond for a guest or handled a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress Appropriately
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows respect for the company and the role you're applying for, setting a positive tone from the start.