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For Companies At a Glance
- Tasks: Create a welcoming atmosphere and ensure excellent service for our guests.
- Company: Join the stylish Novotel London Stansted, part of the Arora group.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting career progression opportunities in a dynamic hotel environment.
The predicted salary is between 23920 - 25480 £ per year.
Salary – £23,920 - £25,480
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Receptionist in Stansted employer: Novotel London Stansted Airport
Contact Detail:
Novotel London Stansted Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Stansted
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Novotel London Stansted's facilities and services. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm welcome! As a receptionist, your smile and greeting set the tone for guests' experiences. Try rehearsing how you'd greet guests and handle inquiries to ensure you come across as approachable and professional during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They might share insider tips about the interview process or even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Arora family. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Receptionist in Stansted
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Novotel London Stansted. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to make your key achievements stand out. We want to quickly see why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Novotel London Stansted!
How to prepare for a job interview at Novotel London Stansted Airport
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel London Stansted. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice how you would greet someone warmly and handle various guest inquiries. Think of examples from your past experiences where you provided excellent customer service or resolved issues effectively.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart, professional attire that reflects the hotel's standards. A polished appearance will demonstrate your understanding of the role and the importance of maintaining a professional image.
✨Prepare for Common Questions
Anticipate questions related to multi-tasking, handling pressure, and teamwork. Prepare specific examples that highlight your organisational skills and ability to remain calm under stress. This will help you articulate your fit for the role clearly.
