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- Tasks: As a Night Auditor, you'll manage front desk operations and ensure guest satisfaction overnight.
- Company: Join the Novotel London Greenwich, a vibrant 4-star hotel in the heart of London.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel at home.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Work in a dynamic environment with a supportive team and great vibes.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London.The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.
Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Your expertise will enable you to provide VIP service to our guests. Your typical duties will include but won't be limited to:
- Welcoming our late arrival guests and farewelling our early departures.
- Managing daily reconciliation of hotel outlets and completing daily revenue postings.
- Preparing and distributing relevant reports to inter departments.
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.
- Collating paperwork for departures and coordinate with the Front Office team.
- Providing supervision and support to the Front Office team and other departments when required.
- Responding to guest enquires and requests in a timely manner.
- Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attendingto guests requests efficiently and effectively in order to ensure total customer satisfaction
Qualifications
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
Excellent communicator with well-developed stakeholder management skills (internal and external)
Exceptionally organised with the ability to efficiently prioritise manners.
Ability to remain calm when under pressure.
Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate for the role of our Night Auditor, please click apply now! Wed love to hear from you!
One more thing
By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
- Contract Type: FT
- Number of hours: Full-time
- Start date: 01/11/2024
- Location: Novotel London Greenwich
AMRT1_UKCT
Night Auditor employer: Novotel London Greenwich
Contact Detail:
Novotel London Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarize yourself with the specific duties of a Night Auditor. Understanding the balance between front desk responsibilities and financial reporting will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in customer service and any relevant software skills, especially if you've worked with hotel management systems before. This can give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss how you handle stressful situations, as working night shifts can sometimes be challenging. Share examples that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Research Novotel London Greenwich specifically. Knowing about their services, values, and recent news can help you tailor your responses and show genuine interest in the position.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Familiarize yourself with the responsibilities of a Night Auditor at Novotel London Greenwich. Highlight your experience in hospitality, customer service, and any relevant accounting skills in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize your attention to detail, ability to work independently during night shifts, and any previous experience in hotel management or auditing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at Novotel London Greenwich. Mention specific reasons why you want to join their team and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Novotel London Greenwich
✨Understand the Role
Make sure you have a clear understanding of what a Night Auditor does. Familiarize yourself with the responsibilities, such as managing front desk operations and handling financial transactions, to show that you're prepared for the role.
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be interacting with guests during late hours. Highlight your experience in customer service and how you handle difficult situations, ensuring guests feel welcome and valued.
✨Be Ready for Technical Questions
You may be asked about hotel management software or accounting practices. Brush up on relevant systems and be prepared to discuss your experience with them to demonstrate your technical proficiency.
✨Demonstrate Attention to Detail
Night Auditors need to be meticulous when it comes to balancing accounts and preparing reports. Share examples from your past experiences where your attention to detail made a significant impact.
