At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Other info: Work in a fast-paced environment with excellent training and recognition for your hard work.
- Why this job: Be part of a dynamic team making a real difference in guest experiences every day.
- Qualifications: Experience in housekeeping preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To
Line Manager
Direct Reports
Key Relationships
Coworkers, Guests, and Line Manager
Hours of work
0-40 hours per week / Available to work some weekends.
Company Overview
Hotel Care, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide.
Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
- We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a Hotel Care Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
Hotel Care are committed to excellence in all that we do and our Evening Maids are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide.
Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or evening maid positions.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
- Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Evening Maid in London employer: Novotel London Excel
HotelCare is an exceptional employer that prioritises the well-being and development of its staff, offering a flexible working environment with up to 28 days of paid holidays and opportunities for career progression through apprenticeships. Our commitment to sustainability and quality service creates a rewarding workplace culture where Room Attendants can thrive, supported by comprehensive training and recognition for their hard work. Join us in making a difference in the hospitality industry while enjoying benefits like free lunches and access to financial support.
