At a Glance
- Tasks: Enhance guest satisfaction and manage food & beverage operations in a dynamic environment.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Earn £16.95 per hour, enjoy service charge, and access exclusive discounts.
- Other info: Opportunities for international development and additional holidays with service.
- Why this job: Shape memorable dining experiences while developing your career in hospitality.
- Qualifications: Experience in food & beverage management and strong leadership skills required.
The predicted salary is between 35000 - 40000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Customer relations
- Enhances guest satisfaction
- Handles guest comments and complaints, ensuring follow-up
- Develops close relationships with guests to encourage loyalty
- Ensures guests receive a warm and personalised welcome
- Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts
- Ensures that reference standards are properly applied
- Checks that sales materials are well presented
- In conjunction with the Head Chef, prepares the menus, organises purchases and ensures the update and application of cooking instructions
- Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef
- Talent & Culture Responsibilities
- Live and breathe Accor Brand and Service Standards
- Manage and value the different food and beverage points of sale
- Ensure information transmission in the concerned services
- Develop team spirit and motivation by creating a good working atmosphere
- Takes part in or validates recruitments
- Organises the welcome and integration of new employees
- Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
- Conducts annual performance appraisals and sets targets for the team
- Prepares training plans in conjunction with the managers under his/her responsibility and follows them up
- Helps employees improve their skills and provides support for career development
- Applies labour legislation
- Commercial / Sales
- Develops excellent relations with guests
- Prepares the commercial action plan for the department and ensures implementation
- Sets daily sales targets for the team
- Analyses guests' comments and shares them with the team
- Launches and deploys marketing initiatives in the local area in order to increase revenue
- Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
- Knows the market and customer expectations
- Keeps close track of what the competition is doing
- Uses sense of creativity and innovation to facilitate commercial operations
- Management and Administration
- Ensures that management results are in line with the hotel's targets
- Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
- Draws up, implements and ensures that internal checks are properly carried out
- Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Checks inventories that have been carried out
- Takes part in "Debtor" meetings and implements actions to recover debt
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
- Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition
- Ensures machinery works reliably and follows up any technical work
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
- Qualifications
- Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment
- Strong leadership and team management skills with the ability to motivate and develop staff
- Comprehensive knowledge of food and beverage service procedures, standards, and best practices
- Excellent time management, communication, and interpersonal skills
- Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment
- Customer-focused mindset with a genuine passion for delivering exceptional dining experiences
- Proficiency in inventory management, cost control techniques, and financial analysis
- Experience with point-of-sale (POS) systems and restaurant management software
- Food safety certification or willingness to obtain certification
- In-depth knowledge of various cuisines, culinary trends, and beverage programs
- Experience in event planning and execution
- Demonstrated ability to analyze sales data and guest feedback to drive operational improvements
- Flexibility to work various shifts, including early mornings, late nights and weekends
- Strong organizational and multitasking abilities
- Vendor and supplier relationship management experience
- Resilience and adaptability in managing challenging situations and changing priorities
- Additional Information
- Benefits £16.95 per hour
- Service Charge
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Food & Beverage Assistant Manager (F/M/X) in London employer: Novotel London Blackfriars
Accor is an exceptional employer that values individuality and fosters a supportive work environment, making it an ideal place for those seeking a fulfilling career in hospitality. With a strong emphasis on employee growth through training and development opportunities, as well as unique benefits like complimentary hotel stays and a discount card for worldwide use, Accor ensures that every team member can thrive while contributing to a culture of excellence and innovation. Join us to explore limitless possibilities and make your mark in the vibrant world of hospitality.
Contact Details:
Novotel London Blackfriars Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant Manager (F/M/X) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for food and beverage shine through. Share your experiences and how you can bring that spark to Accor's team. Remember, they want someone who fits their vibe!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Accor or other companies you’re interested in. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 4
Keep learning! Brush up on your skills related to food and beverage management. Whether it’s taking a quick online course or reading up on the latest trends, showing that you’re committed to growth will impress potential employers.
We think you need these skills to ace Food & Beverage Assistant Manager (F/M/X) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for food and beverage and how it aligns with our values at Accor.
Tailor Your Experience:Make sure to highlight your relevant experience in the food and beverage industry. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing a team or enhancing guest satisfaction, we want to know how you’ve made an impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novotel London Blackfriars
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of food and beverage service procedures and standards. Familiarise yourself with Accor's brand values and how they align with your own experiences in hospitality. This will help you demonstrate your passion for delivering exceptional dining experiences.
✨Showcase Your Leadership Skills
As a potential Food & Beverage Assistant Manager, you'll need to highlight your leadership abilities. Prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you created a positive working atmosphere or resolved conflicts within your team.
✨Be Customer-Focused
Accor places a strong emphasis on guest satisfaction, so be ready to discuss how you've enhanced customer experiences in the past. Share stories about handling guest comments and complaints effectively, and how you built relationships that encouraged loyalty. This will show your commitment to putting guests first.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as managing a busy service period or dealing with a dissatisfied guest. Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
