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- Tasks: Lead the reception team and create unforgettable experiences for guests.
- Company: Join a global hotel brand with a focus on responsible hospitality.
- Benefits: Discounted rates at Accor hotels, learning programmes, and career growth opportunities.
- Other info: Dynamic work environment with opportunities to develop your talent globally.
- Why this job: Be the first smile guests see and make a real impact on their stay.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
First impressions are everything! As a Reception Team Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling.
- Train and support...
Reception Team Leader employer: Novotel Leeds Centre
Contact Detail:
Novotel Leeds Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing about their commitment to responsible hospitality will help you connect with the team and show that you're genuinely interested in being a Heartist.
✨Tip Number 2
Practice your greeting and check-in process! First impressions matter, so role-play with a friend or family member to nail that warm welcome and ensure you can handle any guest requests smoothly.
✨Tip Number 3
Think of ways you can personalise guest experiences. Come up with examples of how you've gone above and beyond in previous roles, as this will demonstrate your initiative and passion for exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed and shows that you're keen on joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make a positive impact on our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Team Leader role. Highlight your relevant experience and skills that align with what we’re looking for, like exceptional customer service and leadership abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Novotel Leeds Centre
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand what it means to be part of the Accor network and how they embody responsible hospitality. This will not only impress your interviewers but also help you align your answers with their vision.
✨Showcase Your Customer Service Skills
As a Reception Team Leader, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle challenges.
✨Practice Personalisation Techniques
Since the role involves creating memorable experiences, think about how you can personalise guest interactions. During the interview, share ideas on how you would greet guests or enhance their stay. This shows that you’re proactive and ready to make a difference from day one.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, training programs, and opportunities for growth. This not only shows your interest in the role but also helps you gauge if the hotel is the right fit for you.