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- Tasks: Welcome guests and ensure they have a memorable stay with us.
- Company: Join a leading hotel brand in the Accor network.
- Benefits: Opportunities for growth, competitive pay, and a supportive team environment.
- Other info: Dynamic night shifts with a chance to make a real impact.
- Why this job: Be the first smile guests see and create lasting memories.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- Ensure all account postings are accurate and necessary paperwork is completed.
Reception - Nights employer: Novotel Leeds Centre
Contact Detail:
Novotel Leeds Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception - Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Nights Reception position that’s perfect for you.
✨Tip Number 2
Practice your interview skills! We all know first impressions matter, so get comfortable with common interview questions. Role-play with a mate or in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Show your passion for hospitality! When you’re chatting with potential employers, let your enthusiasm shine through. Share stories about how you’ve created memorable experiences for guests in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Reception - Nights
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Nights Reception role. Highlight any relevant experience or skills that align with the job description, like customer service or attention to detail, to show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out, and ensure there are no typos!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Novotel Leeds Centre
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand what it means to be part of the Accor network and how they embody responsible hospitality. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Nights Reception, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you turned a negative experience into a positive one, as this demonstrates your problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios, focusing on how you would ensure a smooth and memorable experience for guests while maintaining professionalism.
✨Dress the Part and Bring Your Smile
First impressions matter, especially in hospitality! Dress smartly and professionally for your interview. Don’t forget to bring your best smile – it reflects your enthusiasm for the role and aligns with the hotel's focus on creating a positive atmosphere for guests.