At a Glance
- Tasks: Welcome guests, build relationships, and create a warm atmosphere in the hotel lobby.
- Company: Join a leading hotel brand within the Accor network, known for its commitment to responsible hospitality.
- Benefits: Opportunities for growth, training, and a supportive team environment.
- Other info: Dynamic role with potential for career advancement in the hospitality industry.
- Why this job: Be a Heartist® and make a positive impact on guests and the planet.
- Qualifications: Passion for service, attention to detail, and a willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
As the multiskilled FOH team member, you embody Novotel’s progressive values through your presentation, personality and energy.
You are the welcoming presence in the lobby during morning and evening hours, ensuring guests feel safe, supported, and well-cared-for.
With a wealth of brand, hotel and city knowledge, guests instinctively turn to you for assistance.
By connecting meaningfully with guests, you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist® alike.
- Your Primary Responsibilities Will Include
- Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
- Ensure accuracy and professionalism with information.
- Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests.
- Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and maintenance.
Qualifications
- As a Hotel Staff, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Meet and greet our customers and check them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
- What You’ll Bring…
- Willingness to learn and expand your skills.
- Have a great eye for detail, making sure every pint is poured to perfection.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and be a real team player.
- Additional Information
- Experienced, preferably at supervisor level, on Reception within the hospitality industry
- Ideally experience working with Opera (not mandatory - training will be provided)
- Be of a smart and professional appearance and have an endearing personality
- A true people person who can remain calm under pressure
- Excellent customer service and communication skills
- IT Literate
- Desirable own transport
Multiskilled FOH Team Member in Stevenage employer: Novotel Hotels
Novotel Milton Keynes is an exceptional employer, offering a supportive and inclusive work culture that prioritises teamwork and employee wellbeing. With access to global brand benefits, career development opportunities, and a positive working environment, team members can thrive in their roles while enjoying the vibrant local community and excellent transport links. The hotel's commitment to personal growth and recognition makes it a fantastic place for those looking to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Multiskilled FOH Team Member in Stevenage
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multiskilled FOH Team Member in Stevenage
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
