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- Tasks: Ensure guests are attended to promptly and manage night audit tasks efficiently.
- Company: Join Novotel Hotels, part of the innovative Accor Group with a global presence.
- Benefits: Enjoy training programmes, discounts, complimentary stays, and meals on duty.
- Why this job: Be part of a dynamic team in hospitality and make guests feel welcome.
- Qualifications: English speaking, proactive, and previous Front Office experience preferred.
- Other info: Great opportunity for career growth in a vibrant, multicultural environment.
The predicted salary is between 20000 - 30000 £ per year.
Apply for the PT Night Audit role at Novotel Hotels. As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, but they all share a common ambition: to keep innovating and challenging the status‑quo.
Responsibilities:
- Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- Liaise closely with Housekeeping on information relating to rooms and lost property.
- Be fully aware of daily worksheet and ensure this form is used.
- Ensure all account postings are accurate and necessary paperwork is produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- Handle all complaints promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Perform any other duties requested by the Front Office Manager.
- Provide the correct welcome to all callers and guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- Answer all incoming calls as promptly as possible.
- Distribute reports.
- Handle all cash and credit with related paperwork.
- Assist every staff member with his/her inquiry and seek assistance if the answer is not known.
- Process wake‑up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Report any failures or inconsistencies noticed during shift to the Front Office Manager.
- Follow property procedures regarding grooming, performance, conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures.
- Perform any other duties within the employee’s range of competence as required by management, including conference set‑up and PA cleaning when required.
Qualifications:
- English speaking.
- Open minded, capacity to work and contact with people from different cultures and backgrounds.
- Capacity to solve problems independently and follow them up.
- Proactive, polyvalent, guest‑minded, ambitious.
- Previous experience at the Front Office.
- Ability to listen.
Additional Information:
- Training and development programmes.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks – subject to T&C).
- Meals on duty.
- Uniforms and dry cleaning.
- Recommend a friend scheme.
- Employee Advisory Service.
- Discounts in shops and hotel’s partners (Europcar, Merlin Entertainment etc.).
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Hospitality
PT Night Audit in Sheffield employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Night Audit in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings at Novotel Hotels or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Novotel's values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about responsible hospitality and is ready to contribute to their mission.
✨Tip Number 3
Practice common interview questions related to guest service and problem-solving. We want to see how you handle tricky situations, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can make a lasting impression and shows us that you’re genuinely interested in the PT Night Audit role at Novotel.
We think you need these skills to ace PT Night Audit in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the PT Night Audit role. Highlight any previous front office experience and customer service skills, as these are key for us at Novotel Hotels.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. Be sure to mention why you want to work with us specifically at Novotel.
Showcase Your Soft Skills: In hospitality, soft skills are just as important as technical ones. Make sure to mention your ability to solve problems independently and your guest-minded approach. We love proactive candidates!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining the Novotel family!
How to prepare for a job interview at Novotel Hotels
✨Know the Company
Before your interview, take some time to research Novotel Hotels and the Accor Group. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
As a PT Night Audit, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. Highlight your ability to stay calm under pressure and your proactive approach to guest satisfaction.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like handling cash, managing guest inquiries, and liaising with housekeeping. This shows that you’re prepared and know what’s expected of you.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only demonstrates your interest but also helps you gauge if Novotel is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
