At a Glance
- Tasks: Coordinate and manage events, ensuring smooth operations and excellent client relationships.
- Company: Dynamic hotel with a focus on exceptional guest experiences.
- Benefits: Discounted stays, free meals, cycle scheme, and double pay on bank holidays.
- Other info: Exciting opportunities for career growth in a fast-paced environment.
- Why this job: Join a vibrant team and enhance your sales skills while creating memorable events.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Manage group and conference payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Performs all reservations duties including making and entering reservations as required (e‑mail, phone).
Ensures a clear line of communication with other departments for special requests or other reservation‑related matters. Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Benefits:
- Discounted hotel stays across the world with ALL Heartist Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Sales & Reservations Coordinator employer: Novotel Hotels
As a Sales & Reservations Coordinator at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits such as discounted hotel stays worldwide, free meals during shifts, and a Cycle to Work Scheme, we ensure our team members feel valued and motivated. Join us to be part of a culture that celebrates professionalism, teamwork, and exceptional service, all while enjoying the unique advantages of working in a vibrant hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Reservations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and don’t be shy about letting them know you’re on the lookout for a Sales & Reservations Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you’d be a great fit for their team. Highlight your skills in managing bookings and providing top-notch customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your great fit for the Sales & Reservations Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Sales & Reservations Coordinator
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight your sales experience in your application. We want to see how you've successfully managed client relationships and driven sales in the past. Use specific examples to demonstrate your ability to sell and promote services.
Be Professional Yet Friendly:Since the role involves a lot of communication with clients, it's important to convey a professional yet approachable tone in your written application. We’re looking for someone who can represent our hotel with a friendly vibe while maintaining professionalism.
Attention to Detail is Key:Pay close attention to the details in your application. Make sure there are no typos or errors, as this reflects your organisational skills. We appreciate candidates who take the time to ensure their application is polished and precise.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll have access to all the necessary information and updates about your application. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Novotel Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s services and special promotions. Being able to discuss these confidently will show that you’re genuinely interested in the role and can actively sell them to clients.
✨Practice Your Communication Skills
Since the role involves handling enquiries via email and phone, practice clear and friendly communication. You might want to role-play common scenarios with a friend to get comfortable with responding promptly and professionally.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage tasks and maintain systems. Bring examples of how you've successfully organised events or handled multiple bookings in the past, as this will demonstrate your ability to keep everything running smoothly.
✨Demonstrate Your Sales Acumen
Think of ways you can actively sell the hotel’s offerings. Prepare examples of how you’ve upsold products or services in previous roles, and be ready to share your strategies for building and maintaining client relationships.
