At a Glance
- Tasks: Lead Reception and Housekeeping teams to ensure exceptional guest service and hotel operations.
- Company: Join Novotel London Blackfriars, where your growth and purpose matter.
- Benefits: Competitive salary, annual bonus, hotel discounts, and ongoing training opportunities.
- Other info: Dynamic environment with excellent career progression and employee wellbeing support.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 1-2 years in Front Office management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Why work for Novotel London Blackfriars?
We welcome you as you are!
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
We are looking for an experienced, hands on Rooms Division Manager to lead our Reception and Housekeeping teams.
In this key leadership role, you will oversee the day to day operations of both departments, ensuring exceptional guest service, high standards of cleanliness and the smooth, efficient running of the hotel.
Duties
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
- Is in charge of the organisation and quality of Reception and Housekeeping services offered to guests
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
- Manages and motivates the teams in order to improve sales and the quality
- Improves the department's results by increasing sales and the productivity
- Leads and brings life to Accor projects and identity features in the department
- Customer Relations
- Develops close relationships with guests throughout their stay
- Is often present in the lobby and at reception in order to meet guests on a daily basis
- Ensures that guests receive a warm and personal welcome
- Professional Techniques
- Supervises both department's organisation and operations
- Initiates new projects, coordinating implementation and follow‑up
- People And Culture Responsibilities
- Establish on‑going training within the departments to meet Brand and Service Standards
- Induct new staff into the team, department and Hotel
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
- Create a team that works together with trust and takes responsibility to meet the goals of the department and the hotel
- Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel
- Commercial/Sales
- Prepares the marketing and commercial action plan for the hotel
- Optimises the hotel's occupancy rates and develops associated services
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Keeps close track of what the competition is doing
- Management and Administration
- Draws up the annual budget for the department and follows up implementation
- Implements the rooms pricing policy in an effort to optimise REVPAR
- Manages headcount to ensure it matches the level of activity in line with the predefined budget
- Analyses financial results and takes corrective measures as necessary throughout the year
Qualifications
- Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality
- Strong working knowledge of Opera Cloud
- Proven ability to multitask and make effective decisions in a fast paced environment
- Excellent communication skills
- Strong leadership qualities with the ability to motivate and develop teams
- A strategic and operational mindset with a passion for hospitality
- Additional Information
- Competitive Salary
- Up to 10% annual bonus
- Discount card for Accor Hotels worldwide
- Complimentary UK hotel stays (subject to availability and T&Cs)
- Ongoing training and development opportunities
- Additional holidays with length of service
- Recommend a friend scheme
- Employee Advisory Service
- Additional employee benefits and wellbeing support
If you are a dedicated hospitality professional looking to take the next step in your career within a supportive and dynamic environment, please apply!
Please note - you must have full working rights to be considered for the role.
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Rooms Division Manager employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Division Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
