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- Tasks: Assist guests with reservations and ensure a smooth check-in/check-out experience.
- Company: Join the vibrant team at Novotel London Paddington, part of the global Accor family.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Passionate about guest relations and eager to improve service quality.
- Other info: Be part of a friendly team and explore limitless opportunities across 5000 hotels worldwide.
The predicted salary is between 24000 - 36000 £ per year.
Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team, you can have:
- Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks.
As our next Reservations Team Member, you will:
- Deal with guest enquiries, questions and requirements for reservations of hotel rooms in a helpful and speedy manner.
- Support the sales department, ensuring that all guests have an enjoyable stay with us and hotel room sales have reached the required level.
- Be responsible for the day-to-day duties of accepting and entering individual/group reservations.
- Assist in Front Office as required, especially with guest check-in and check-out during peak periods of activity.
You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services. You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reservations Team Member, you will become part of a friendly team of 55 talents. Our hotel offers 206 rooms, 8 conference rooms and a leisure centre, with gym, sauna, steam room and pool. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservations Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Member
✨Tip Number 1
Get to know the company! Before your interview, dive into Novotel's mission and values. Understanding what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your guest relations skills! Since you'll be dealing with guests directly, think of scenarios where you can showcase your ability to handle enquiries and provide top-notch service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to share your passion for hospitality! During your interview, let your enthusiasm shine through. Talk about why you love creating memorable moments for guests and how you can contribute to making every stay special at Novotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Novotel family. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Reservations Team Member role. Highlight your relevant experience and skills that match what we’re looking for, like guest relations and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Novotel London Paddington!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Novotel London Paddington and its mission. Understand their commitment to creating memorable moments for guests and how you can contribute to that. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Guest Relations Skills
As a Reservations Team Member, you'll be dealing with guest enquiries regularly. Prepare examples from your past experiences where you've successfully handled customer queries or provided exceptional service. Highlighting your ability to empathise and respond to guests' needs will set you apart.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling difficult situations. Think about how you would respond to scenarios like managing a high volume of reservations or assisting guests during peak times. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working in this field and how you aim to improve the quality of services. Your passion will resonate with the interviewers and align with Novotel's goal of fostering a friendly and inclusive environment.
