At a Glance
- Tasks: Manage guest reservations and ensure exceptional customer service for group bookings.
- Company: Join Novotel Hotels, a leader in hospitality in York and North Yorkshire.
- Benefits: Full training, development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for career growth in the hospitality industry.
- Why this job: Elevate guest experiences and make a real difference in hospitality.
- Qualifications: Experience in reservations, knowledge of Opera systems, and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Novotel Hotels in York and North Yorkshire is seeking a Groups & Reservations Supervisor to manage guest reservations and deliver exceptional customer service.
In this role, you will oversee group bookings, liaise with hotel departments, and support the Front Office Manager.
Ideal candidates will have prior experience in a similar role, good knowledge of Opera systems, and strong interpersonal skills.
The position offers full training and development opportunities.
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We think you need these skills to ace Reservations & Groups Leader — Elevate Guest Experience
Communication Skills
Problem-Solving Skills
Attention to Detail
Leadership Skills
Time Management
Team Management
Operational Management
