Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join Novotel London Bridge, part of the global Accor network.
- Benefits: Training, discounts at hotels, complimentary stays, and meals on duty.
- Why this job: Be a Heartist and create memorable experiences for guests while growing your career.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
The Novotel London Bridge is located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul\’s Cathedral just around the corner.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Looking to join a culture of excellence as a Reception Team Member?
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
What will I be doing?
- Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company\’s loyalty programme LeClub
- Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
- Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
- Carring out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department
Additional Information
Great talent deserves great rewards so here\’s just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks – subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel\’s partners (Europcar, Merlin Entertainment etc. )
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to
Full information on the processing of candidates\’ personal data is available in our Employee Privacy Policy.
Locations
Reception Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the Novotel London Bridge and its services. When you walk in for that interview, being able to chat about the hotel’s offerings will show you’re genuinely interested and ready to welcome guests.
✨Tip Number 2
Practice your people skills! As a Reception Team Member, you’ll be the face of the hotel. Role-play with friends or family to get comfortable with welcoming guests and handling feedback. The more you practice, the more natural it’ll feel when you’re in front of the real deal.
✨Tip Number 3
Don’t forget to showcase your personality! The Novotel values a warm and friendly atmosphere, so let your true self shine through during interviews. Share stories that highlight your customer service skills and how you’ve made a positive impact in previous roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there. So, what are you waiting for? Let’s get you on the path to becoming a Heartist!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Reception Team Member role. Highlight your relevant experience and skills that align with what we’re looking for, like customer service and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Novotel London Bridge!
How to prepare for a job interview at Novotel Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Novotel London Bridge thoroughly. Familiarise yourself with its services, facilities, and nearby attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Reception Team Member, you'll be the first point of contact for guests. During the interview, share examples of how you've successfully handled customer interactions in the past. Highlight your ability to anticipate needs and resolve issues efficiently, as this aligns perfectly with the hotel's commitment to exceptional service.
✨Embrace the Heartist Philosophy
The hotel values a personal touch in hospitality. Be prepared to discuss what being a 'Heartist' means to you. Share how you can contribute to creating memorable experiences for guests through genuine care and attention, which is at the core of their vision.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. A polished appearance will help convey your commitment to the role.