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- Tasks: Lead the front office team, manage guest relations, and ensure a memorable experience.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, continuous learning, and wellbeing support.
- Why this job: Be part of a fun, engaging environment that values sustainability and personal growth.
- Qualifications: Looking for proactive, creative individuals with strong social skills and a sense of humour.
- Other info: Experience our guest perspective with a complimentary one-night stay.
The predicted salary is between 28800 - 43200 £ per year.
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties across 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Located in the heart of London, the Novotel London Waterloo hotel is looking for you to bring your sparkling personality and social skills to the position of Reception Manager. Are you an ambitious Front Office team leader or Reception Manager at a smaller-sized hotel looking to work in a fun, stimulating, and engaging environment? Then drop your key cards because we want to hear from you!
Benefits include:
- Free night stays in our UK hotels and 50% discount at any Accor restaurant (T&C applies)
- Discounted hotel rates worldwide in Accor Hotels
- Continuous learning and development through our Accor Academy
- Support for your wellbeing in both professional and personal life
- Opportunities to grow your experience across 5000 hotels in over 100 countries
- Participation in initiatives for a more inclusive and sustainable world
- And many more benefits aimed at helping you grow and express your personality
As our next Reception Manager, you...
- Are a sparkling, upbeat personality capable of quickly building rapport in a fast-paced environment.
- Will have autonomy over the day-to-day management of the front office, including rotas, team recruitment, and purchases.
- Work with the Front Office Manager to address guest complaints and find solutions.
- Coordinate with different hotel departments to ensure a memorable guest experience.
- Motivate and inspire the front office team to deliver high-quality service, demonstrating confidence in guest relations, including those requiring special attention.
- Are proactive, curious, creative, and have a great sense of humor.
- Enjoy learning and developing your team members.
- Participate in management meetings and carry out Duty Management shifts.
We are committed to offering comprehensive training to support you in your new role. We provide a diverse environment where you can "Be All You Are" and exceed guest expectations. Fluency in English is required to best serve our guests. To help you settle into your role, we will arrange a one-night stay for you to experience our guest perspective firsthand.
If you believe you are the right fit for this role, please click ‘apply’ now! We look forward to hearing from you!
One more thing… Working at Novotel London Waterloo means being part of the Accor network, a leader in hospitality worldwide. With us, you can work with purpose, grow, learn, enjoy, and explore limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent in an environment where everyone feels they belong.
When you submit an application, your personal data will be processed in accordance with applicable data protection laws. Details are available in our Employee Privacy Policy.
Reception Manager - Novotel London Waterloo employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Novotel London Waterloo
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to sustainability and guest experience will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Accor, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Highlighting your ability to inspire and manage a front office team will resonate well with the hiring managers.
✨Tip Number 4
Research common challenges faced by reception managers in busy hotels. Being able to discuss potential solutions or strategies during your interview will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Reception Manager - Novotel London Waterloo
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Reception Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to manage a front office and provide excellent guest service.
Highlight Relevant Experience: In your CV, focus on your previous roles in hospitality, especially any leadership positions. Use quantifiable achievements to showcase your impact, such as improvements in guest satisfaction scores or team performance.
Showcase Your Soft Skills: Emphasise your interpersonal skills, creativity, and ability to work in a fast-paced environment. Provide examples of how you've successfully built rapport with guests and motivated your team in past roles.
How to prepare for a job interview at Novotel Hotels
✨Show Your Sparkling Personality
As a Reception Manager, your personality is key! Be sure to showcase your upbeat and engaging nature during the interview. Share examples of how you've built rapport with guests and team members in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in managing a front office team. Discuss how you've motivated and inspired your team to deliver high-quality service, and be prepared to share specific instances where you successfully resolved guest complaints.
✨Emphasise Your Proactive Approach
Accor values proactive individuals. Be ready to discuss how you've taken initiative in past roles, whether it's improving processes or enhancing guest experiences. Show that you're curious and creative in finding solutions.
✨Prepare for Team Coordination Questions
Since the role involves coordinating with different hotel departments, prepare for questions about teamwork and collaboration. Think of examples where you've worked effectively with other departments to ensure a memorable guest experience.
