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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join the vibrant team at Novotel Hotels in York.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the first smile guests see and create unforgettable experiences.
- Qualifications: Service-focused attitude; experience is a bonus but not required.
- Other info: Perfect for those looking to kickstart a career in hospitality.
Overview
Reception Agent – Part Time at Novotel Hotels
First impressions are everything. As a Reception Agent, you will take care of guests from arrival through to departure, ensuring they have a memorable experience with us.
What You Will Be Doing
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Deal with payments (credit cards and cash)
- Communicate with guests by email and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enroll our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Service focused personality is essential; experience is an asset
- Deal with guest complaints following Accor standards
- Great communication with all departments
- Ensure important information is passed to the next shift and colleagues
- Confirm task list has been completed
- Be proactive in sorting out problems
- Working with Opera or a related system is a plus
- Fluency in English
Qualifications
- Your experience and skills include: Previous experience ideal but not essential
- Service focused personality is essential
- Experience with Opera or a related system is an asset
- Fluency in English; additional languages are a plus
- Ability to cover day shifts where needed is essential
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitality
Location: York, England, United Kingdom
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Reception Agent - 30 hrs Per week employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Agent - 30 hrs Per week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novotel Hotels. Understand their values and what makes them tick. This way, you can tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception Agent, you'll be the face of the hotel. So, brush up on your communication skills and practice how you'd handle different guest scenarios. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Show off your service-focused personality! During the interview, share examples of times you've gone above and beyond for someone. Whether it's a customer or a colleague, demonstrating your commitment to exceptional service will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Agent - 30 hrs Per week
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a service-focused attitude to the role. Share any experiences that highlight your ability to connect with guests and create memorable moments.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Agent position. Highlight relevant skills and experiences that match the job description, like your communication skills or any experience with guest services. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, first impressions matter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about what we do at Novotel Hotels.
How to prepare for a job interview at Novotel Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel Hotels and their services. Familiarise yourself with their facilities and any loyalty programmes they offer. This will not only show your enthusiasm but also help you answer questions about how you can enhance a guest's stay.
✨Practice Your Communication Skills
As a Reception Agent, communication is key. Practice speaking clearly and confidently, whether it’s in person or over the phone. You might even want to role-play common scenarios, like checking in a guest or handling a complaint, to prepare yourself for real-life situations.
✨Showcase Your Service Mindset
During the interview, highlight your service-focused personality. Share examples from past experiences where you went above and beyond for a customer. This will demonstrate that you understand the importance of creating memorable experiences for guests.
✨Be Ready for Shift Flexibility
Since the role requires covering morning or afternoon shifts, be prepared to discuss your availability. Show that you’re flexible and willing to adapt to the needs of the business. This will reflect positively on your commitment to the role and the team.