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For Companies At a Glance
- Tasks: Be the friendly face of Novotel, welcoming guests and ensuring a smooth check-in experience.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels across 110 countries.
- Benefits: Enjoy £13.69/hour, employee discounts, free meals, and great training opportunities.
- Why this job: Become a Heartist in a supportive team, making memorable experiences for guests and colleagues.
- Qualifications: A service-focused personality is key; previous experience and OPERA CLOUD knowledge are a plus.
- Other info: This is an entry-level role perfect for high school and college students looking to grow.
Join to apply for the Part Time Front Office Team Member role at Novotel Hotels
Company Description
with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
Join us at Accor, where life pulses with passion! By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist.
Qualifications
- Service focused personality is essential.
- Previous experience in a similar role is an asset.
- Prior experience working with OPERA CLOUD system.
- Strong interpersonal and problem solving abilities.
Benefits
- Salary £13.69 per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
London, England, United Kingdom
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Part Time Front Office Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Accor Group and its values. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your passion for service with their mission during any interviews or discussions.
✨Tip Number 2
Highlight your interpersonal skills and problem-solving abilities in conversations. Since this role is service-focused, demonstrating how you've successfully handled customer interactions or resolved issues in the past can set you apart from other candidates.
✨Tip Number 3
If you have experience with the OPERA CLOUD system, be sure to mention it when networking or during interviews. This specific knowledge can give you an edge, as it shows you're already familiar with the tools used in the role.
✨Tip Number 4
Consider reaching out to current or former employees of Novotel or the Accor Group on professional networking sites. They can provide insights into the company culture and tips on what the hiring team values most, which can be invaluable for your application process.
We think you need these skills to ace Part Time Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Novotel Hotels is looking for in a Part Time Front Office Team Member. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any previous roles in hospitality or customer service. Emphasise skills like interpersonal communication and problem-solving abilities that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to be a 'Heartist'. Mention specific experiences that demonstrate your service-focused personality and how you can contribute to the team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Novotel Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about what excites you about working in a front office role and how you can contribute to creating memorable experiences for guests.
✨Highlight Relevant Experience
If you have previous experience in a similar role, be ready to discuss it in detail. Share specific examples of how you handled guest interactions or resolved issues, especially if you’ve worked with systems like OPERA CLOUD.
✨Demonstrate Strong Interpersonal Skills
Since this role requires excellent interpersonal abilities, prepare to showcase your communication skills. You might be asked situational questions, so think of examples where you successfully collaborated with team members or assisted guests.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression within Accor. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
