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- Tasks: Lead daily hotel operations, ensuring guest satisfaction and team performance.
- Company: Join Fairview Hotels, part of the Accor network with 5,500 hotels worldwide.
- Benefits: Enjoy on-site parking, meals during shifts, a pension plan, and employee discounts.
- Why this job: Be a Heartist and create memorable experiences while advancing your career in hospitality.
- Qualifications: Experience in hospitality management, strong leadership, and excellent communication skills required.
- Other info: Flexible hours, including evenings and weekends, are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Operations Manager
The Novotel Wolverhampton WV1 3JN
Fairview Hotels are seeking a full time Operations Manager to be part of the existing diverse team based at the 132 bedroom Novotel Wolverhampton, part of Fairview Hotels portfolio.
This is a highly visible role and as the daily face of the Hotel and is a fantastic opportunity for a strong dynamic experienced professional who can bring their expertise to help build an existing team to demonstrate hospitality at its best. The hotel has a mix of corporate and leisure guests,
Your key responsibilities as Operations Manager:
Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests and colleagues.
Demonstrates flexibility and adaptability when personalising external and internal guest’s needs and the changing demand and priorities of the business.
Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
Lead by example and communicate operational and strategic information.
Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
Ensure compliance with employment laws, management decisions, and Hotel Group\’s policies.
Personal
Ability to work flexible hours including evenings, weekends and Bank holidays as required.
An enthusiastic leader with a demonstrative personality, conduct and credibility to set, maintain and exceed consistent high quality standards commensurate with organisational expectations.
Sound analytical and computer skills.
An ability to communicate at all levels.
Target driven – with the ability to work to, and set, timely performance goals/targets and clear objectives.
A strategic thinker.
A motivational and supportive management style.
An excellent communicator.
Strong individualist and decision maker with high determination to succeed.
Be highly organised and structured, with a strong focus on service excellence.
Actively take the lead and provide a positive role model for leadership.
Understand how to maximise profit, have an eye for detail and not be afraid to roll up your sleeves and help the team. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
You must be experienced in all required health and safety/fire checks and be aware of and comply with safe working practices as laid down under the Health & Safety Act.
You will naturally be able to provide outstanding customer service, combined with a strong business knowledge of revenue management.
Benefits
On-site parking
Pension
Meals whilst on shift
Discounted food and beverage
Bonus break weekends [qualifying period applies]
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates if you are invited to attend an interview.
We offer a competitive salary based on a 40 hour week. .
Closing date for applicants: Friday 8th August 2025.
Additional Information
Join our team as an Operations Manager where your efforts will contribute significantly to creating a pleasant environment for our guests!
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr
Operations Manager employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to responsible hospitality will help you align your approach during interviews and discussions, showcasing how you can contribute to their vision.
✨Tip Number 2
Network with current or former employees of Fairview Hotels or Accor. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your conversations during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Highlighting your leadership style and results-driven approach will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your understanding of financial management and revenue optimisation strategies. Being able to articulate how you can maximise profit while maintaining high service standards will set you apart as a strong candidate for the Operations Manager role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest satisfaction and team performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved operational efficiency in previous positions.
Showcase Your Soft Skills: In your application, highlight your communication, organisational, and motivational skills. These are crucial for an Operations Manager role, so provide examples of how you've effectively led teams and fostered a positive work environment.
Research Fairview Hotels: Familiarise yourself with Fairview Hotels and their values. Understanding their commitment to responsible hospitality will help you align your application with their mission and demonstrate your enthusiasm for joining their team.
How to prepare for a job interview at Novotel Hotels
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to inspire and motivate others.
✨Demonstrate Customer Service Excellence
This role is all about creating a welcoming atmosphere for guests. Share specific instances where you went above and beyond to ensure customer satisfaction. This will show your commitment to hospitality and service excellence.
✨Prepare for Operational Scenarios
Expect questions about daily operations and how you would handle various scenarios. Think about challenges you've faced in previous roles and how you resolved them. This will demonstrate your problem-solving skills and operational knowledge.
✨Understand Financial Goals
Since the role involves achieving financial targets, be ready to discuss your experience with budget management and revenue optimisation. Show that you understand how to balance guest satisfaction with profitability.