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- Tasks: Ensure smooth overnight operations, provide guest service, and manage financial records.
- Company: Join the vibrant team at Novotel Nottingham Derby, a 4-star hotel.
- Benefits: Gain valuable experience in hospitality with flexible hours and a supportive environment.
- Other info: Opportunity to develop skills in a dynamic hotel setting.
- Why this job: Perfect for night owls who love customer service and want to make a difference.
- Qualifications: Previous hospitality experience and strong attention to detail required.
The predicted salary is between 24000 - 36000 £ per year.
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby, just off junction 25 of the M1. We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.
- Welcome guests and manage the check-in and check-out processes during night hours
- Handle last-minute reservations and respond to guest inquiries via phone or in person
- Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
- Process and verify guest bills, making adjustments as necessary
- Prepare and distribute daily reports for management review
- Monitor hotel security and respond to emergencies or guest concerns
- Assist with any guest requests or issues that arise during the night shift
- Promote hotel services and amenities to maximize revenue opportunities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications:
- Previous experience in a similar role within the hospitality industry
- Strong attention to detail and excellent analytical skills
- Proficiency in Opera and basic accounting principles
- Outstanding customer service skills with a friendly and professional demeanor
- Ability to work independently and take initiative during overnight shifts
- Excellent communication skills, both verbal and written
- Flexibility to work night shifts, weekends, and holidays as required
- Ability to handle pressure and remain calm in stressful situations
- Strong numerical skills and accuracy in financial transactions
- Team player with the ability to collaborate effectively with other departments
- Discretion and ability to maintain confidentiality of guest information
- Basic sales skills to promote hotel services and amenities
- High school diploma or equivalent; associate's degree in hospitality management is a plus
The Person:
Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with their team but also other team members around the hotel, handling situations in a polite and professional manner to suit guests' needs.
Night Auditor in Nottingham employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills and financial knowledge. Be ready to share examples of how you've handled guest inquiries or resolved issues in the past. We want to see your friendly and professional side!
✨Tip Number 3
Show off your attention to detail during the interview. Bring along a list of questions about the hotel’s operations and how you can contribute. This shows you're genuinely interested and ready to jump in as a Night Auditor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor in Nottingham
Some tips for your application 🫡
Show Your Attention to Detail: As a Night Auditor, attention to detail is key! Make sure your application is free from typos and errors. We want to see that you can maintain accuracy in your written communication, just like you would with financial records.
Highlight Your Customer Service Skills: We’re all about exceptional guest service at Novotel. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us you’ve got the right attitude for the role!
Be Clear About Your Availability: Since this role involves night shifts, let us know your availability upfront. If you’re flexible and can work weekends or holidays, make sure to mention it. We appreciate candidates who are ready to jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Novotel Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s services and amenities. Being able to discuss what Novotel Nottingham Derby offers will show your enthusiasm and help you connect with the interviewers.
✨Showcase Your Attention to Detail
As a Night Auditor, attention to detail is key. Prepare examples from your past experience where you’ve successfully managed financial records or resolved discrepancies. This will demonstrate your capability for the role.
✨Practice Customer Service Scenarios
Think of common guest inquiries or issues that might arise during the night shift. Practising how you would handle these situations can help you convey your outstanding customer service skills during the interview.
✨Be Ready for Teamwork Questions
Since collaboration is important, be prepared to discuss how you’ve worked effectively in a team before. Share specific examples that highlight your ability to communicate and support your colleagues.