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For Companies At a Glance
- Tasks: Manage guest accounts and provide outstanding customer service during night shifts.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy exclusive sector benefits and recognition for your commitment.
- Why this job: Be part of a supportive team that values growth and innovation in hospitality.
- Qualifications: Experience in hotel front desk operations and strong computer skills are essential.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
Company Description
Join us at Accor, where life pulses with passion!
The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Job Description
We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you\’ll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.
Your Key Responsibilities Will Include
- Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.
- Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
- Ensuring effective communication of any issues during handovers at the start and end of each shift.
- Spend some time cleaning our meeting rooms.
- Security checks
- Serve drinks from the bar
Qualifications
During the night shift, you could be working independently, so prior experience in hotel front desk operations is essential. We’re also looking for candidates with the following skills:
- Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.
- Excellent written and verbal communication skills.
- Ability to work autonomously and effectively prioritize tasks.
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
You must already have the right to work in the UK #J-18808-Ljbffr
Night Receptionist (Part Time) employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (Part Time)
✨Tip Number 1
Familiarise yourself with the Opera V5 or Opera Cloud systems, as experience with these platforms is preferred. You can find online tutorials or practice versions to get a feel for how they work, which will give you an edge during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled guest inquiries or resolved issues in previous roles. This will demonstrate your ability to provide outstanding service, which is crucial for a Night Receptionist.
✨Tip Number 3
Since you'll be working independently during the night shift, think about times when you've successfully managed tasks on your own. Be ready to discuss these experiences to show that you can prioritise effectively and work autonomously.
✨Tip Number 4
Research Accor's values and commitment to diversity and inclusion. Being able to speak about how your personal values align with theirs can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Night Receptionist (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Night Receptionist position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hotel front desk operations. Emphasise your customer service skills, computer proficiency, and any experience with Opera V5 or Opera Cloud.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent service. Mention specific examples of how you've successfully managed guest accounts or handled inquiries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Receptionist role.
How to prepare for a job interview at Novotel Hotels
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in challenging situations.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel front desk operations is crucial. Brush up on your knowledge of guest account management, payment reconciliation, and reporting processes, as these will likely come up during the interview.
✨Demonstrate Your Independence
Since you'll be working independently at night, highlight your ability to prioritise tasks and manage your time effectively. Share experiences where you successfully handled responsibilities without direct supervision.
✨Prepare for Technical Questions
Given the emphasis on computer proficiency, especially with systems like Opera V5 or Opera Cloud, be ready to discuss your technical skills. If you have experience with these systems, mention it, and if not, express your willingness to learn quickly.