At a Glance
- Tasks: Welcome guests at night, ensure their safety, and assist with hotel operations.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Other info: Join a friendly team and explore limitless career opportunities across 100 countries.
- Why this job: Be the face of Novotel London Waterloo and create memorable experiences for guests.
- Qualifications: Previous front office experience and fluency in English required.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As Part Of Our Team You Can Have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you …
- Are the ‘face of Novotel London Waterloo’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Night Receptionist, you will become part of a friendly team of 50 talents. Our hotel offers 187 bedrooms, 6 meeting rooms, bar, restaurant and fitness & sauna. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Application
If you feel you are the right candidate for the role as our Night Auditor, please click apply now! We’d love to hear from you!
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Qualifications
Previous Front Office experience required.
Night auditor - Reception employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Night auditor - Reception
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your personal style aligns with their commitment to hospitality and sustainability.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience in front office roles.
✨Tip Number 3
Show off your personality! During the interview, let your passion for guest relations shine through. Share stories that highlight your ability to connect with guests and create memorable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the Night Receptionist role.
We think you need these skills to ace Night auditor - Reception
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in front office roles. Mention specific skills that align with what we’re looking for, like guest relations and safety checks.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Night Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novotel London Waterloo.
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and Novotel London Waterloo. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Relations Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your previous experience where you've excelled in guest relations. Think about times when you went above and beyond to ensure a guest's comfort or resolved an issue effectively.
✨Demonstrate Your Autonomy and Passion
The role requires someone who is autonomous and passionate about improving service quality. Be ready to discuss how you've taken initiative in past roles, whether it was implementing a new process or suggesting improvements that enhanced guest experiences.
✨Prepare for Safety and Audit Questions
Since you'll be responsible for night audits and safety checks, brush up on relevant procedures and best practices. Be prepared to discuss how you would handle safety concerns or emergencies, as well as your understanding of the importance of these tasks in ensuring guest safety.
