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For Companies At a Glance
- Tasks: Welcome guests and ensure their comfort during their stay.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy free night stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be part of a caring team that values personal growth and meaningful experiences.
- Qualifications: 1 year in retail or hospitality; strong communication and organisational skills required.
- Other info: Flexible contract with entry-level opportunities across 100 countries.
Overview
Join to apply for the Night Auditor- flexible contract role at Novotel Hotels
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart; Join us and become a Hea r t i s t.
Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.
Responsibilities
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Any other duties requested by Manager.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Process wake-up calls
- Ensure necessary handover of information is passed on to the oncoming shift.
Qualifications
- 1 year experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
Additional Information
- £13.33 per hour.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
- You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries
- Hospitality
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Night Auditor- flexible contract employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor- flexible contract
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Auditor. Understanding tasks like managing guest check-ins and ensuring accurate cashiering will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience. Since this role is all about guest satisfaction, be ready to share examples of how you've positively impacted customers in previous roles.
✨Tip Number 3
Showcase your organisational skills. As a Night Auditor, you'll need to manage multiple tasks efficiently, so prepare to discuss how you prioritise and handle various responsibilities.
✨Tip Number 4
Research Accor's values and culture. Being able to align your personal values with those of the company can set you apart, so think about how you can express your passion for hospitality and teamwork.
We think you need these skills to ace Night Auditor- flexible contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer-facing roles. Emphasise skills like communication and organisation, which are crucial for a Night Auditor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Auditor role. Mention how your positive attitude and experience align with the values of Accor.
Highlight Relevant Experience: In your application, specifically mention any previous roles in retail or hospitality. Use examples to demonstrate how you provided excellent customer service and handled responsibilities similar to those listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Night Auditor position.
How to prepare for a job interview at Novotel Hotels
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share personal experiences that highlight your love for helping others and creating memorable experiences, as this aligns with the company's values.
✨Demonstrate Strong Communication Skills
As a Night Auditor, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled customer interactions in previous roles, showcasing your ability to remain calm and friendly under pressure.
✨Highlight Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage tasks efficiently, especially during busy periods. Mention any tools or methods you use to stay organised and ensure smooth operations.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the Night Auditor position and the company culture. This demonstrates your commitment to understanding the role and how you can contribute to the team's success.
