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- Tasks: Ensure guest satisfaction and safety during night shifts at Novotel Hotels.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy exclusive perks, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests and making a positive impact.
- Qualifications: Flexibility, strong communication skills, and a 'can do' attitude are essential.
- Other info: First aid training and experience with Opera Cloud PMS software are desirable.
The predicted salary is between 24000 - 33600 £ per year.
Job Location: Bradford/Horsforth/Leeds area, United Kingdom
Overview
Night Auditor position at a Novotel hotel. Main purpose: provide guest registration oversight, maintain security and guest relations, and support hotel operations during night shifts.
Responsibilities
- You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
- Take ownership for the security and safety of the guests
- Have a good knowledge of the Hotel’s facilities
- Ensure that you have full understanding and tractability of all correspondence relating to bookings
- Ensures guests have a smooth running stay at the hotel.
- Organises the customer welcome and care provided by your team
- Follows the night audit procedure comprehensively
- Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
- Helps meet the department\’s quantitative and qualitative targets
- Implements brand and Group projects
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Takes into account and anticipates guests\’ needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Qualifications
- Essential: To be flexible
- Essential: Have a “can do” attitude
- Essential: Able to work shifts
Skills And Abilities
- Professional communication skills
- Able to communicate with business and colleagues in person by telephone and in writing
- Awareness of diversity issues and works in a positive non-discriminatory way
- Ability to work independently
- To have a thorough understanding of H&S regulations
- Ability to build rapport quickly with Senior Management
- Ability to solve problems within area of work knowledge
- Able to work with a variety of tasks
- Accurate and thorough approach
- Worked in a similar environment
Personal Qualities
- Must be punctual and reliable
- Must be adaptable
- Be self-motivated
Experience / Qualifications
- First aid training
- Intermediate food hygiene certificate
Desirable
- NVQ in hospitality
- O’Level/GCSE
Additional Information
Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Hospitality
Leeds/Horsforth/Bradford area job postings and alerts are listed for informational purposes and do not imply vacancies at this exact moment.
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Night Auditor employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor at Novotel Hotels. Understanding their night audit procedures and customer service expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your flexibility and adaptability in your conversations. Since the role requires working shifts, showing that you're open to various schedules can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Novotel Hotels. They can provide insights into the company culture and what it means to be a 'Heartist', which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and build rapport with customers. Real-life examples of your problem-solving skills and customer service experience will resonate well with the hiring team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Auditor. Familiarise yourself with the key duties mentioned in the job description, such as guest relations and night audit procedures.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Night Auditor position. Emphasise your communication skills, ability to work independently, and any previous experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've demonstrated a 'can do' attitude and flexibility in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Novotel Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about what excites you about working in a hotel environment and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility and Adaptability
Since the role requires working shifts, highlight your flexibility and willingness to adapt to different situations. Share examples from your past experiences where you successfully managed changing circumstances or worked outside of regular hours.
✨Highlight Communication Skills
Effective communication is key in this role. Be prepared to discuss how you have built rapport with guests and colleagues in previous positions. Use specific examples to illustrate your professional communication skills and ability to handle guest complaints.
✨Familiarise Yourself with Hotel Operations
Research Novotel Hotels and their operations before the interview. Understanding their brand values and services will help you answer questions more effectively and show that you are genuinely interested in the company and its mission.
