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- Tasks: Provide exceptional service during check-in, check-out, and throughout guest stays.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy discounted hotel nights, meals on duty, and 28 days holiday plus perks.
- Why this job: Become a Heartist in a supportive environment that values growth and meaningful experiences.
- Qualifications: Must have customer service skills, a friendly personality, and be able to work night shifts.
- Other info: Salary is £13.08 per hour with opportunities for personal development and team events.
Responsibilities
- Provide exceptional service during check-in, check-out and throughout the guest stay.
- Ensure procedures are followed in relation to guest confidentiality and safety.
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
- Checking and balancing the day’s takings from the hotels outlets.
- Ensuring accurate charges to our guest’s rooms.
- Ensuring the safety and security of our guests.
- Completing the night audit process reconciliation & excel reporting.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
- Prepare light room service meals for guests from our Late Night Menu.
- Control after-hours access to the property.
Qualifications
- A true desire to work with people and create human connections.
- A professional appearance and demeanor that will represent our brand well.
- Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests.
- Previous experience with a property management system. Preferably Opera.
- Exceptional customer service skills, communication and time management skills.
- A friendly and outgoing personality.
- Proven ability to work unsupervised.
- A willingness to use initiative and strong problem solving skills.
- Strong analytical skills with a high level of computer literacy and accuracy.
- Ability to work late night shifts 11pm – 7am.
- Be reliable and flexible with the ability to work all shifts including nights and weekends.
Benefits
- Salary £13.08 per hour
- Company Events – Team appreciation lunch
- Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
- High street discounts, with your Heartist card
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Team member referrals program
- Personnel development – In house training
- Free on-site parking
- Free meals on duty
- Monthly \’Duck\’ awards
- Free uniform
- Company Pension
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Night auditor employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night auditor
✨Tip Number 1
Familiarise yourself with the property management system, especially Opera, as it's a key requirement for the Night Auditor role. Consider taking an online course or tutorial to boost your confidence and skills in using such systems.
✨Tip Number 2
Showcase your customer service skills by engaging with current employees or guests at hotels. This will not only give you insights into the role but also help you build connections that could be beneficial during the application process.
✨Tip Number 3
Prepare to discuss your problem-solving abilities in detail during the interview. Think of specific examples where you've successfully resolved issues, particularly in high-pressure situations, as this is crucial for a Night Auditor.
✨Tip Number 4
Demonstrate your flexibility and reliability by being open about your availability for night shifts and weekends. Highlight any previous experience working unconventional hours, as this will show your commitment to the role.
We think you need these skills to ace Night auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Auditor at Accor. Familiarise yourself with the key tasks such as managing check-ins and check-outs, maintaining financial accuracy, and ensuring guest safety.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved financial transactions or property management systems. Make sure to emphasise your ability to work unsupervised and your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your desire to create meaningful connections with guests. Mention specific examples of how you've provided exceptional service in the past and how you embody the Heartist spirit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Novotel Hotels
✨Show Your Passion for Hospitality
During the interview, express your genuine enthusiasm for working in hospitality. Share personal experiences that highlight your desire to create memorable experiences for guests, as this aligns with the company's values.
✨Demonstrate Attention to Detail
As a night auditor, accuracy is key. Be prepared to discuss how you ensure precision in your work, especially when handling financial transactions and reports. Mention any previous experience with property management systems like Opera.
✨Highlight Your Problem-Solving Skills
Prepare examples of situations where you've successfully resolved issues or improved service. This will showcase your initiative and ability to handle challenges independently, which is crucial for the role.
✨Emphasise Flexibility and Reliability
Since the position requires late-night shifts, convey your willingness to work flexible hours. Discuss your reliability and how you manage your time effectively, ensuring that you can meet the demands of the job.