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- Tasks: Welcome guests, manage reservations, and ensure a smooth night audit process.
- Company: Join Novotel York Centre, where we create memorable moments for our guests.
- Benefits: Enjoy free hotel stays, discounts at Accor restaurants, and continuous learning opportunities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Good communication skills and previous hotel reception experience preferred.
- Other info: Diversity and inclusion are at our core; we welcome everyone!
The predicted salary is between 10 - 13 £ per hour.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks. Our objective is simple: make you grow and give you the spark to unleash your personality.
Your activities include:
- Welcoming and checking in and out of guests
- Welcoming our late arrival guests and farewelling our early departures
- Managing daily reconciliation of hotel outlets and completing daily revenue postings
- Preparing and distributing relevant reports to inter departments
- Managing and confirming reservation details and accounts for in-house guests ensuring all details are recorded accurately
- Collating paperwork for departures and coordinating with the Front Office team
- Providing supervision and support to the Front Office team and other departments when required
- Responding to guest enquiries and requests in a timely manner
- Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception
- Maximising guest satisfaction as well as the safety and security of the property
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction
- Cleaning of public areas in the hotel
We are looking for someone with the following profile:
- Clear and effective in speech and writing
- Good knowledge of the English language
- Oriented towards guests and colleagues
- Takes responsibility and is not afraid to make decisions
- Previous hotel reception experience will be a benefit
- Able to work week nights and weekend nights
The successful candidate will already have the right to work in the UK.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Night Auditor 30 hours employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor 30 hours
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Novotel York Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your guest interaction skills! As a Night Auditor, you'll be dealing with guests regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to provide top-notch service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Novotel and any tips they might have for you. This can give you insider knowledge and make your application stand out.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Accor website. It shows initiative and ensures your application goes straight to the right people. Plus, it’s super easy to navigate!
We think you need these skills to ace Night Auditor 30 hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Night Auditor role. Highlight any relevant experience you have in hotel reception or customer service, and mention how you can contribute to creating memorable moments for our guests.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Use proper grammar and structure, and keep it concise while still being friendly and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the amazing opportunities we have at Novotel York Centre!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Novotel York Centre. Understand their mission to create memorable moments for guests and how they value inclusivity and personal development. This knowledge will help you connect your answers to their values during the interview.
✨Showcase Your Guest-Oriented Mindset
As a Night Auditor, you'll be interacting with guests frequently. Prepare examples from your past experiences where you went above and beyond to ensure guest satisfaction. Highlighting your ability to handle requests efficiently will demonstrate that you're the right fit for their team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to manage difficult situations or resolve conflicts, especially in a hotel setting. Practising these responses will help you feel more confident during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
