At a Glance
- Tasks: Ensure guests have a smooth stay and manage night audit procedures.
- Company: Join the vibrant team at Novotel Hotels, known for its welcoming atmosphere.
- Benefits: Full-time role with opportunities for growth in the hospitality industry.
- Other info: Ideal for those looking to kickstart their career in a dynamic environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Flexibility, strong communication skills, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
About the role
We are searching for a fun and enthusiastic full-time Night Auditor at Novotel London Blackfriars. Our Night Auditor will report to the Front Office Manager and work under the direction of the Night Manager during overnight operations. As the hotel’s representative overnight, you will act on behalf of senior management, meeting guest expectations while ensuring a smooth and efficient night operation.
You are required to be fully flexible across week nights and weekends, and the shift patterns generally alternate between 8.45pm until 7.00am or 9.45pm - 8.00am, four days per week. We also require some flexibility in working occasional day shifts, to cover annual leave and sickness.
Success in this role requires strong organisational and communication skills, a keen eye for detail and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the hotel’s financial and operational reporting.
Key Responsibilities Include
- Conducting end‑of‑day financial audits, including reconciling accounts, verifying transactions and ensuring accuracy of financial records
- Facilitating check‑in and check‑out processes during overnight hours, ensuring accuracy of room charges, payments and guest information
- Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review
- Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
- Assisting guests during overnight hours, responding to enquiries, handling reservations and supporting late‑night arrivals and early departures
- Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
- Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies and escalating issues as required
- Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently
Qualifications
About you…
- Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
- Exceptional customer service skills, communication and time management skills
- A friendly and warm personality with immaculate grooming and presentation
- Ability to work unsupervised
- A willingness to use initiative and strong problem solving skills
- Possess a proactive and resourceful approach with high level of accuracy and attention to detail
Additional Information
Please Note - The successful candidate must already have eligibility to work in the UK.
Benefits
- Hourly rate: £15.30 per hour
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Training & Development
- Additional holidays with service
- And more: recommend a friend scheme; Employee Advisory Service
Apply now and be part of our dynamic team!
Night Auditor employer: Novotel Hotels
At Novotel Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Night Auditor, you will enjoy comprehensive training and growth opportunities within the hospitality industry, all while working in a supportive environment that prioritises guest satisfaction and team collaboration. Our locations in Bradford, Halifax, Leeds, and surrounding areas provide a dynamic setting for your career, ensuring that every shift is both rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Novotel Hotels and their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and making guests feel welcome.
✨Tip Number 3
Practice your communication skills! Since the Night Auditor role involves interacting with guests, being able to communicate clearly and professionally is key. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Novotel team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Night Auditor role. Highlight relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of your experience and why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Auditor position. Plus, it’s super easy to do!
How to prepare for a job interview at Novotel Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Novotel Hotels and their facilities. Familiarise yourself with their services and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Share examples from your past experiences where you successfully managed changing schedules or unexpected situations.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've handled guest complaints or resolved issues effectively. Highlight your ability to stay calm under pressure and provide rapid solutions, as this is crucial for a Night Auditor.
✨Build Rapport
During the interview, focus on your communication skills. Practice how you would build relationships with guests and team members. Use examples that showcase your ability to connect with people and foster loyalty, which is key in the hospitality industry.
