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- Tasks: Ensure guests have a smooth stay and manage night audit procedures.
- Company: Join the vibrant team at Novotel Hotels, known for its welcoming atmosphere.
- Benefits: Full-time role with opportunities for growth in the hospitality industry.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Flexibility, strong communication skills, and a passion for customer service.
- Other info: Ideal for those looking to kickstart their career in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
About the role
Reporting to the Front Office Manager and working under the direction of the Night Manager during overnight operations, the Night Auditor is an integral part of the Front Office team. As the hotel’s representative overnight, you will act on behalf of senior management, balancing guest expectations, colleague needs, and commercial outcomes while ensuring a smooth and efficient night operation.
Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the integrity of the hotel’s financial and operational reporting.
Key responsibilities
At Novotel, we love to bring the joy of travel and hospitality to all our guests — and that’s where you come in.
- Conducting end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial records
- Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments, and guest information
- Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review
- Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
- Assisting guests during overnight hours, responding to enquiries, handling reservations, and supporting late-night arrivals and early departures
- Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
- Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as required
- Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently
Qualifications
About you
- Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
- Exceptional customer service skills, communication and time management skills
- A friendly and warm personality with immaculate grooming and presentation
- Ability to work unsupervised
- A willingness to use initiative and strong problem solving skills
- Possess a proactive and resourceful approach with high level of accuracy and attention to detail
Benefits
- Hourly rate: £14.44/h
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Information on the processing of personal data.
When you submit an application to Essendi UK Hotels 1 Limited, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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Night Auditor employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Novotel Hotels and their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and making guests feel welcome.
✨Tip Number 3
Practice your communication skills! Since the Night Auditor role involves interacting with guests, being able to communicate clearly and professionally is key. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Novotel team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Night Auditor role. Highlight relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of your experience and why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Auditor position. Plus, it’s super easy to do!
How to prepare for a job interview at Novotel Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Novotel Hotels and their facilities. Familiarise yourself with their services and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Share examples from your past experiences where you successfully managed changing schedules or unexpected situations.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've handled guest complaints or resolved issues effectively. Highlight your ability to stay calm under pressure and provide rapid solutions, as this is crucial for a Night Auditor.
✨Build Rapport
During the interview, focus on your communication skills. Practice how you would build relationships with guests and team members. Use examples that showcase your ability to connect with people and foster loyalty, which is key in the hospitality industry.
