Job Description
Main purpose
- You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
- Take ownership for the security and safety of the guests
- To have a good knowledge of the Hotel’s facilities
- Ensure that you have full understanding and tractability of all correspondence relating to bookings
Overview Of Duties
- Ensures guests have a smooth running stay at the hotel.
- Organises the customer welcome and care provided by your team
- Follows the night audit procedure comprehensively
- Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
- Helps meet the department's quantitative and qualitative targets
- Implements brand and Group projects
Customer relations
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Takes into account and anticipates guests' needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
ESSENTIAL QUALIFICATIONS
- To be flexible.
- Have a “can do” attitude.
- Able to work shifts.
SKILLS AND ABILITIES
- Professional communication skills.
- Able to communicate with business and colleagues in person by telephone and in writing.
- Awareness of diversity issues and works in a positive non‑discriminatory way.
- Ability to work independently.
- To have a thorough understanding of H&S regulations.
- Ability to build rapport quickly with Senior Management.
- Ability to solve problems within area of work knowledge.Able to work with a variety of tasks.
- Accurate and thorough approach.
- Worked in a similar environment.
PERSONAL QUALITIES
- Must be punctual and reliable.
- Must be adaptable.
- Be self‑motivated.
Experience/Qualifications
- First aid training.
- Intermediate food hygiene certificate.
DESIRABLE
- NVQ in hospitality.
- O’Level/GCSE.
Live within a commutable distance to the hotel
Due to the nature of the industry, flexibility in working hours is essential.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Auditor in Newcastle upon Tyne employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
