At a Glance
- Tasks: Create memorable experiences for guests and ensure their satisfaction.
- Company: Join the vibrant team at Novotel London Blackfriars, where you can be yourself!
- Benefits: Earn £14.80 per hour, enjoy discounts, complimentary stays, and training opportunities.
- Other info: Dynamic work environment with international development opportunities and additional holidays.
- Why this job: Be part of a fun, passionate team and explore limitless possibilities in hospitality.
- Qualifications: Strong communication skills and a welcoming attitude; customer service experience preferred.
The predicted salary is between 14.8 - 14.8 £ per hour.
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
We’re looking for a FUN, PASSIONATE, and WELCOMING Hotel Receptionist to join our FANTASTIC TEAM at Novotel London Blackfriars!
Salary: £14.80 per hour
Shifts: You will be required to work morning and evening shifts including weekends, and may be required to work night shifts to cover holidays.
What You’ll Do:
- Provide a seamless check-in/check-out experience
- Respond promptly to guest queries and ensure their satisfaction
- Offer recommendations on local activities, dining and entertainment
- Identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
- Coordinate with the Duty Manager to provide excellent guest service
- Handle guest messages and room moves as needed
Qualifications:
- A welcoming, professional attitude with strong communication skills
- A knowledge of London’s activities, restaurants and local attractions
- Previous receptionist or customer service experience
Additional Information:
- A Discount Card to be used in Accor Hotels Worldwide
- 2 x Complimentary stays in UK hotels (Bonus Breaks Vouchers – subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Please note: The successful candidate must already have eligibility to work in the UK. Apply now and be part of our dynamic team!
Hotel Receptionist in London employer: Novotel Hotels
At Novotel London Blackfriars, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is encouraged to grow and explore their potential. With competitive pay, comprehensive training, and unique benefits like complimentary hotel stays and a global discount card, we ensure that our employees feel valued and supported in their journey with us. Join our fantastic team and be part of a hospitality experience that not only prioritises guest satisfaction but also your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
