At a Glance
- Tasks: Support the Night Manager in delivering exceptional guest service and oversee night operations.
- Company: Join Novotel London Paddington, part of the global Accor family.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Other info: Opportunities for growth across 5000 hotels worldwide.
- Why this job: Be part of a fun, high-energy team making memorable moments for guests.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 32450 - 32700 £ per year.
Company Description
Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
At Novotel London Paddington, we’re looking for an experienced Assistant Night Manager to support the smooth running of our overnight operation.
Working alongside the Night Manager, you’ll help deliver exceptional guest service, oversee the Night Audit process, support and motivate the night team, and ensure the safety and security of our guests, colleagues and the hotel.
You’ll also confidently lead the operation in the Night Manager’s absence.
This is an exciting opportunity to join one of London’s leading Novotel hotels and become part of the global Accor family.
- As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
- Hourly salary: £16.30 plus service charge
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
This is a full time position, 39 hours per week.
Job Description
As our Assistant Night Manager, you will
- Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
- Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
- Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
- Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
- Support daily, weekly and monthly operational and financial reporting.
- Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
- Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
- Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back‑of‑house areas.
- Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
- Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
- Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
- Coach, train and support the development of team members in line with Accor brand standards.
- Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
- Support the Night Manager with departmental administration, handovers and maintaining operational standards.
- Additional Information
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 206 rooms, and a leisure centre, which includes gym, swimming pool, sauna and steaming room.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
When you submit an application to Novotel London Paddington, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires.
Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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Assistant Night Manager in London employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
