At a Glance
- Tasks: Provide top-notch service to guests and manage their needs efficiently.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: Discounted stays, learning opportunities, and career growth across the world.
- Other info: Inclusive workplace with a focus on diverse talent.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: 1-2 years in customer service and fluent English required.
The predicted salary is between 1200 - 1600 £ per month.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
To ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Check that details of regular guests are updated using Guest History. Ensure all diary events, flags and specials are actioned. Check and pass on all guest mail, messages and parcels promptly. To liaise closely with Housekeeping on information relating to rooms and lost property. To be fully aware of daily worksheet and ensure this form is used. Ensure all account postings are accurate and necessary paperwork produced. Ensure an accurate cashiering balance is performed at the completion of shifts. Ensure security procedures are maintained according to policy. Report any safety hazards in the area. All complaints to be handled promptly and efficiently.
What Is In It For You
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Qualifications
- 1-2 years customer service experience.
- Prior experience working with Opera or a related system
- Fluent in English
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception - Nights in Leeds employer: Novotel Hotels
Join a vibrant hotel within the Accor network, where your contributions are valued and recognised. With a strong focus on employee development, you will have access to learning programmes and opportunities for career advancement, all while being part of a culture that prioritises responsible hospitality and making a positive impact. Enjoy the unique benefits of working in a dynamic environment that fosters inclusivity and teamwork, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Reception - Nights in Leeds
✨Tip Number 1
Get to know the hotel and its values! Research the Accor network and understand their commitment to responsible hospitality. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your interview!
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Think about how you would handle common guest complaints or issues. Showing that you can think on your feet will impress the hiring team and prove you're a great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team. Don’t miss out on the chance to become a Heartist® with us!
We think you need these skills to ace Reception - Nights in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality spirit we cherish.
Tailor Your Application:Make sure to customise your application for the Reception - Nights role. Highlight your customer service experience and any relevant skills, especially if you've worked with systems like Opera. We love seeing how your background fits with our vision!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of your experiences and how they relate to the job – it makes it easier for us to see your potential!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Novotel Hotels
✨Know Your Guests
Familiarise yourself with the hotel’s guest history system and understand how to update and retrieve information. This will show your potential employer that you’re proactive and ready to provide personalised service, which is key in the hospitality industry.
✨Master the Details
Be prepared to discuss how you would handle specific scenarios, like managing guest complaints or coordinating with housekeeping. Think of examples from your past experience where you’ve successfully resolved issues or improved guest satisfaction.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience during the interview. Share stories that demonstrate your ability to remain calm under pressure, your attention to detail, and how you create memorable experiences for guests.
✨Embrace the Heartist® Philosophy
Understand the concept of being a Heartist® and how it relates to the company’s values. Be ready to express how you can embody this philosophy in your role, showing that you genuinely care about making a positive impact on guests and colleagues alike.
