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- Tasks: Join us as a Housekeeping Attendant, keeping our hotel sparkling clean and welcoming.
- Company: Novotel Hotels is a leading hospitality brand known for its commitment to guest satisfaction.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Be part of a diverse team, make guests feel at home, and develop valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude!
- Other info: This role may require you to adapt to different departments based on business needs.
The predicted salary is between 20000 - 28000 £ per year.
Overview
Join to apply for the Housekeeping Attendant role at Novotel Hotels.
Responsibilities
- Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas.
- Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly.
- Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions.
- Wash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels.
- Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel.
- Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of.
- Check stock levels of cleaning and sanitising supplies and equipment and liaise with suppliers for prompt delivery of both.
- Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations.
- Ascertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfaction.
- Report complaints to the Head Housekeeper.
- Ensure rooms are cleaned within an agreed timescale and be responsible for any keys issued and the security of guests\’ bedrooms in the assigned section.
- Look for and hand over to the Housekeeping Manager any articles of lost property found in guests\’ bedrooms and areas of work.
- Be aware of the procedures to be taken in emergencies such as a guest\’s illness and comply with safe working practices as laid down under the Health and Safety Act.
- Wear any appropriate protective clothing provided by or recommended by the company and ensure any accidents to staff, guests or visitors are reported in accordance with the correct procedures.
- Attend company training as required. From time to time you may be required to work in other departments depending on business needs; the company will ensure you are fully trained before being asked to do so.
- Specific Health & Safety: Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities; comply with and understand the company’s COVID-19 procedures.
Qualifications
- Personal Qualities: Be flexible to cover the business needs; Enthusiasm; Punctual and reliable; Adaptable.
- Skills / Qualities: Strong sense of ethics; Autonomous and sense of responsibility; Ability to work independently; Be self-motivated; Positive; Good interpersonal skills; Strong communication skills, both written and verbal; Accurate/Attention to detail; Effective organisational skills; Good listening skills and ability to anticipate; Fluent in English; Copes well under pressure; Knowledge of H&S regulations; Ability to build rapport quickly with senior management; The ability to work as part of a team; Be trustworthy; Must have integrity; Be proactive; Prioritising skills; Customer service focused.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Special Notice
During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential. This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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Housekeeping Attendant employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning protocols and health and safety regulations in the hospitality industry. This knowledge will not only help you during the interview but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Showcase your flexibility and adaptability by preparing examples of how you've successfully handled changing work environments or unexpected challenges in previous roles. This is crucial for a housekeeping position where priorities can shift quickly.
✨Tip Number 3
Highlight your interpersonal skills by discussing any past experiences where you effectively communicated with team members or guests. Building rapport is key in hospitality, so be ready to share how you’ve done this.
✨Tip Number 4
Prepare to discuss your attention to detail and organisational skills. You might want to think of specific instances where your thoroughness made a difference, such as catching an oversight that improved guest satisfaction.
We think you need these skills to ace Housekeeping Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills such as attention to detail, time management, and customer service, which are crucial for the Housekeeping Attendant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific qualities from the job description, like being adaptable and having strong communication skills, to demonstrate your fit for the position.
Highlight Relevant Skills: In your application, focus on skills that align with the responsibilities listed, such as cleaning techniques, knowledge of health and safety regulations, and the ability to work independently. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Housekeeping Attendant.
How to prepare for a job interview at Novotel Hotels
✨Show Your Attention to Detail
As a Housekeeping Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as dust in corners or the need for replenishing supplies. Share specific examples from past experiences where your keen eye made a difference.
✨Demonstrate Your Flexibility
Flexibility is key in the hospitality industry. Be prepared to discuss how you've adapted to changing situations in previous roles. Whether it was covering shifts or adjusting to last-minute requests, showing that you can handle unpredictability will impress your interviewers.
✨Emphasise Your Communication Skills
Good communication is essential for a Housekeeping Attendant, especially when liaising with other departments. Prepare to talk about how you effectively communicate with team members and management, and provide examples of how this has helped resolve issues or improve service.
✨Highlight Your Commitment to Health and Safety
Understanding health and safety regulations is vital in this role. Familiarise yourself with relevant policies and be ready to discuss how you prioritise safety in your work. Mention any training or certifications you have that relate to health and safety practices.
