At a Glance
- Tasks: Welcome guests, manage reservations, and provide top-notch customer service.
- Company: Join Accor, a global leader in responsible hospitality with diverse brands.
- Benefits: Enjoy exclusive perks, career growth opportunities, and a supportive team environment.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Be part of a passionate team creating memorable experiences for guests worldwide.
- Qualifications: Enthusiastic, reliable, and adaptable individuals with strong interpersonal skills.
Company Description
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Company Description
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Full-Time Hotel Receptionist
We’re looking for a FUN, PASSIONATE, and WELCOMING Hotel Receptionist to join our FANTASTIC TEAM at Novotel London Blackfriars!
Shifts: You will be required to work morning and evening shifts, including weekends, and may be required to work night shifts to cover holidays.
What You’ll Do
- Provide a seamless check-in/check-out experience
- Respond promptly to guest queries and ensure their satisfaction
- Offer recommendations on local activities, dining and entertainment
- Identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
- Coordinate with the Duty Manager to provide excellent guest service
- Handle guest messages and room moves as needed
Qualifications
What we’re looking for
- A welcoming, professional attitude with strong communication skills
- A knowledge of London’s activities, restaurants and local attractions
- Previous receptionist or customer service experience
Additional Information
- A Discount Card to be used in Accor Hotels Worldwide
- 2 x Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&C)
- Eyecare Vouchers
- Merlin Discount
- Training & Development
- Additional holidays with service
- And more: recommend a friend scheme; Employee Advisory Service
Salary: £30,014 per annum
Please Note - The successful candidate must already have eligibility to work in the UK
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Hotel Receptionist employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all departments and services. This way, when you chat with potential employers, you can show off your knowledge and passion for hospitality.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. The more comfortable you are with handling enquiries and complaints, the more confident you'll be in interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums. Connecting with industry professionals can lead to job opportunities that aren’t advertised. Plus, it’s a great way to learn from others!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at Accor.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Hotel Receptionist role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its various brands. Understand their values, mission, and what it means to be a Heartist. This knowledge will help you connect your answers to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. Highlight your ability to create a warm and welcoming atmosphere, as this is crucial in hospitality.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and your knowledge of health and safety regulations. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on your potential employers.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress smartly and in line with the hotel's standards. A polished appearance not only shows professionalism but also reflects your understanding of the industry’s expectations.
