At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience while providing excellent customer service.
- Company: Join the vibrant team at Novotel London Greenwich, part of Accor Hotels.
- Benefits: Enjoy discounted hotel rates, professional development, and a competitive salary.
- Other info: Flexible hours and opportunities to grow across 5000 hotels worldwide.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Friendly, organised, and customer-focused individuals with a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
Benefits
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
- A competitive salary
- Pension Scheme
- Cycle to Work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
Responsibilities
- Welcome guests warmly and provide a smooth and efficient check‑in and check‑out experience while ensuring guest accounts are kept accurate and up to date.
- Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
- Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
- Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
- Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
- Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
Additional Information
- Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
- Excellent communicator with well‑developed stakeholder management skills (internal and external).
- Exceptionally organised with the ability to efficiently prioritise matters.
- Ability to remain calm when under pressure.
- Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
Job Details
- Contract Type: Part Time
- Number of hours: PT
- Start date: Now
- Location: Novotel London Greenwich
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front of House Team Member in Greenwich employer: Novotel Hotels
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With access to global opportunities across 5000 hotels, comprehensive learning programmes through Accor Academy, and a commitment to inclusivity and sustainability, we foster a supportive work culture where every employee can thrive. Enjoy competitive salaries, generous benefits like discounted hotel rates, and a vibrant environment that encourages personal and professional development.
